Resource center

What can you do with Hyland Knowledge Enrichment?

Leverage Hyland Knowledge Enrichment to break free from data silos and unlock the true potential of your information, empowering your organization to work smarter, faster and more efficiently.

Powering your content with AI

Get the basics about the opportunities for infusing artificial intelligence into your content management strategy.

What can you do with Hyland IDP?

Hyland’s AI-powered intelligent document processing solution brings instant value and efficiency to teams that work with document capture, classification, extraction and validation.

ECM case studies: Transforming organizations with enterprise content management

Explore case studies showcasing how enterprise content management (ECM) systems can enhance efficiency, cut costs and improve service across various industries.

Asante

Health system saves $200,000 in one year and cuts processing times 63% to 90% with Hyland’s Intelligent MedRecords.

Federal Aviation Administration 

Discover how a leading U.S. government agency leveraged Hyland Alfresco to transform its content management approach with an innovative enterprise-wide solution. By implementing an EDMS and consolidating vendor contracts, it achieved significant cost savings and operational efficiency.

Pushing the boundaries of enterprise content

Content is the foundation for digital transformation. Here’s how content experts can overcome today’s biggest business challenges and start innovating in smart new ways, using smart new technology. 

20 intelligent document processing (IDP) use cases

Explore how IDP is helping businesses across various industries transform their operations for enhanced efficiency.

Unveiling AI’s role in document processing and data extraction

Discover how AI-powered document processing works, as well as its benefits, applications and future potential.

Legacy system modernization for the digital era

Delve into legacy system modernization, how it meets challenges and best practices to implement it.

The 2025 process automation guide: Setting the right priorities

The use of AI in process automation will disrupt workplaces — just make sure your organization is leading.

What can you do with Hyland Automate?

Work with your content in smart new ways by using Hyland Automate to build, deploy and manage content-centric automations.

Thinking intelligently about automation

Alan Pelz-Sharpe discusses why intelligent automation is as much a people and process activity as it is a technology challenge.

5 reasons government agencies turn to intelligent document processing

Managing countless documents with traditional processes can be costly. With IDP, agencies can save money and revolutionize how they work.

Addressing workforce and infrastructure challenges with AI and automation

This webinar, featuring experts from IDC and Hyland, looks at how healthcare organizations can best deploy advanced technologies.

Hyland named a Challenger in the 2024 Gartner® Magic Quadrant™ report for Document Management

Gain insights into why Hyland is recognized as a trusted document management provider.

How connected data can help improve patient outcomes

This report from HIMSS explores how a Texas health system utilized technology to realize care and efficiency goals.

Reimagine government processes with intelligent content management 

Discover how agencies can unlock information and actionable insights.

DIY digital evolution assessment

A free DIY assessment that ends with simple go-forward ideas.

Deep Analysis Market Momentum Index™: Intelligent Automation, Artificial Intelligence, and Data

How intelligent automation and AI are shaping organizational strategies.

10 key AP automation considerations for global invoice processing

This IOFM report explores what to look for when selecting an accounts payable (AP) solution, along with the risks of standing still.

Future-proofing healthcare: How AI can be a catalyst for change

This IDC InfoBrief looks at the current state of healthcare and examines the potential benefits of advanced technologies.

A comprehensive guide to workflow automation

Learn the definition of workflow automation, how to implement it and how it powers increased speed, accuracy and visibility enterprise-wide.

American National Bank of Texas

Future-ready bank deploys Hyland OnBase in the cloud to automate business processes, securely manage documents and empower employees.

Toyota Financial Services

Toyota Financial Services streamlines operations with Hyland OnBase, automating document workflows and enhancing customer experience.

Baptist Health

Health system relies on Hyland to support enterprise content management needs for nine hospitals and 400-plus points of care.

Horry County

Local government agency uses Hyland RPA to process 30,000 property tax returns without human interaction.

Redstone Federal Credit Union 

Large credit union utilizes Hyland solutions to transform debit card dispute process.

Lippert Components

Company creates dealer portal using Hyland’s Perceptive Content integration for Salesforce.

Heinen’s Grocery Store

Grocer expands with cloud-based HR solution from Hyland.

ASEFA

ASEFA transforms its quotation process with Alfresco, automating workflows and boosting operational efficiency.

Trust Bank Singapore

Bank reimagines workflows and delivers faster, more intuitive customer experiences with Hyland Alfresco.

CASS

A secure and scalable platform that supports automation, compliance, and international collaboration in a resource-limited environment.

The benefits of AP automation

AP automation equals real-time visibility. Here's what to expect with strategic, automated AP processes.

Eight winning traits of next-generation insurers

Find out how traditional insurers can stay competitive.

Solutions for government agencies

Explore key solutions for agencies to drive efficiency and improve security with automated, intelligent processes.

Powering the digital age

This industry overview outlines Hyland’s insurance solutions.

Explore partnership innovation with Hyland Healthcare

Discover how our intelligent content and enterprise imaging solutions help partners expand revenue opportunities.

How intelligent content management and AI are modernizing government

This whitepaper explores how technology is transforming the way agencies operate.

Build the business case to digitally optimize HR

Learn how to communicate the rewards and necessity of content services.

IDC 2025 CX CSAT Award Report: Hyland receives Customer Satisfaction award

Explore findings from IDC’s 2025 CX Path Survey and explore how customer satisfaction ratings contributed to Hyland’s standing in content and experience management.

Forrester Study: Enterprise context: unlocking the full potential of AI agents

Insights from the 7th Annual Content Services Pulse Study, 2026 Edition

Insurers say hello to generative AI’s new partner, agentic AI

Advanced technology has potential to transform insurance operations across various functions.

AI agents, AI assistants and agentic AI

AI agents are proactive, achieving goals autonomously. AI assistants react to commands, performing defined tasks.

4 examples of digital transformation in insurance

More than 50% of insurance budgets are dedicated to digital transformation projects, according to insurance industry analysts Novarica and SMA. Here are four examples of digital transformation at work in the insurance industry.

Accelerating modernization with enterprise content services in the cloud

How to modernize your operations with cloud-based content services.

How federal agencies can maximize IT investments

Intelligent, open-source management solutions can be efficiency and productivity game-changers.

From tellers to terabytes: The digital makeover of modern banking

Stewart Watterson of Datos Insights takes a deep dive on how AI is the new currency of success in the financial industry.

Forrester Study: The Rise of Content Intelligence – A New Era of Innovation in ECM

Insights from the 6th Annual Content Services Pulse Study, 2025 Edition

The revolution of AI in healthcare

AI innovation is fast-tracking the trajectory of everything from patient care to the future of medicine.

How Hyland helps healthcare organizations improve cybersecurity

Data breaches are increasingly common — and expensive — in healthcare. Our experts provide tips on how organizations can better protect themselves.

9 strategies for financial services transformation

The landscape for banks, credit unions and lenders can often feel hard to navigate — but the digital path forward doesn’t need to be an uncharted venture.

The ROI of AP automation

Take a deep dive into the benefits of Hyland’s end-to-end solution — which can generate seven-figure benefits.

5 key takeaways from the HIMSS State of Interoperability and Connected Care report

From data integration challenges to the top use cases for AI, here are some intriguing findings from HIMSS Market Insights.

5 myths holding your organization back from the cloud

With the cloud, your knowledge workers have the information they need, and your IT resources have the time to focus on moving your business forward.

Why workflow automation is the key to federal IT transformation

Explore the seven key features of an effective workflow automation tool.

Where is your agency on its automation journey? Take the assessment

Hyland’s five-stage automation maturity model can help organizations chart a path to technological success.

How to improve efficiency in clinical operations

Discover how to enhance clinical efficiency and patient care by integrating advanced technologies and optimizing workflows for streamlined, cost-effective operations.

Guide to modernizing banks and credit unions

Is your organization considering a technology upgrade? This legacy assessment provides answers.

The top five benefits of cloud-based enterprise imaging

Find out how Hyland Healthcare’s cloud solution can provide better security and higher availability.

The future of digital government is AI-powered IDP

Discover why IDP has emerged as an essential tool for agencies and explore questions to ask when choosing a platform.

Success stories: How Hyland helps HR teams innovate and automate

Find out how these HR departments improved employee engagement and overcame key challenges with process automation.

Why Hyland Healthcare customers transitioned to the cloud

Leaders from Baptist Health, Bon Secours Mercy Health and Endeavor Health discuss top benefits and best practices.

Why your PACS isn’t a VNA

You can consolidate medical images into a single view and take control of your enterprise imaging information. You just need to go beyond your PACS.

How a vendor portal enhances invoice process automation

Learn how the Hyland Content Portal can elevate efficiency and improve accounts payable processes.

Government tech trends: Pandemic and citizen expectations

Modern content services enable digital transformation in government to enhance citizen and employee engagement. Learn more about the trends driving change.

Five steps to reclaim HR's role as a strategic partner

Unlock your HR department's strategic potential with an enterprise content solution, empowering them to focus on your organization’s most important asset: Your people.

How a health system made an enterprise-wide impact with enterprise imaging

The MetroHealth System’s chief health informatics officer shares best practices and lessons learned.

Streamline digital transformation for the HIM life cycle

Delays in medical record processing can be detrimental to patient care decisions, while also failing to meet regulatory requirements and inhibiting cash flow.

Switching to Hyland

Gain a cloud-native digital transformation strategy dedicated to better customer service — and smarter, stronger, faster growth. With Hyland, you can reach your full potential.

Essential AI terms you need to know

Discover AI essentials for beginners and experts alike with clear explanations that will empower you to navigate the AI landscape confidently.

Guide to modernizing accounts payable

Discover how to turn your AP department from a cost center into a profit center.

A policyholder-first approach to the insurance experience

Celent analyst explores how insurers can improve the online customer experience through customer focus and digitization.

Hyper-personalization: The future of banking experiences

Hyper-personalized interactions are the building blocks of best-in-class customer experiences.

The power of intelligent document processing (IDP) in healthcare

Learn about the latest advancements in IDP technology and their applications in healthcare. Explore the potential of IDP solutions in healthcare.

The true cost of maintaining legacy systems

Modernizing your existing technology often seems like the smart play. But is the cost of keeping your legacy systems worth it?

Best practices for remote team management

Guide to managing remote teams: Boost productivity and security with effective strategies.

Low-code data integration: Configure REST API endpoints with ease

Unlock new possibilities for your organization by leveraging low-code data integration platforms that make it simple to configure REST API endpoints.

The 9 key benefits of cloud computing in healthcare

Digital transformation requires creativity — an ability to look at how things are done today and reimagine them for the future.

24 stats to rethink content management

A Hyland-commissioned Forrester Consulting study uncovered insights and recommendations for content management decision-makers. Discover the latest in market trends as AI, cloud and intelligent automation gain momentum and effectiveness.

Healthcare leaders: Achieve interoperability and enhance your process automation

Connect unstructured medical records and images from outside the EHR to your clinicians’ workflows with simplified healthcare technology.

50+ RPA use cases

Find out how RPA is being used across a range of organizations, with this list of over 50 use cases for the technology.

Effective IT modernization strategies for future-proofing your business

How a comprehensive IT modernization strategy can optimize operations and drive innovation.

Adapting to generational shifts: Meeting the changing needs of insurance agents

As the older generation retires, agents’ needs — and preferences — are changing. Celent’s Karlyn Carnahan explores how insurers can adapt.

Guide to modernizing insurance

Considering a technology upgrade? This legacy assessment provides answers.

Measuring and improving operational efficiency

Discover key strategies, technologies and practices that can drive performance and unlock your business's full potential.

The enterprise-wide value of Hyland Healthcare

Explore how Hyland improves information access, connects systems and processes, and much more.

8 reasons to move beyond a PACS-only approach to imaging

Enterprise imaging systems can greatly augment existing PACS offerings and help address larger institutional challenges around interoperability and information sharing.

The 7 benefits of SaaS-delivered healthcare for enterprise imaging

Imaging studies in 2020 accounted for approximately 2.4 exabytes of data. All the words ever spoken by humans would consume 5 exabytes of data.

What’s the future of RPA?

Your guide to the next evolution of robotic process automation.

How AI and automation can alleviate the workforce shortage in healthcare

With demand for professionals far outpacing the supply, health systems need to find innovative ways to utilize technology to automate tasks and free up staff.

3 examples of smart leaders digitizing HR

How three organizations use OnBase to digitize HR processes, generate growth and ensure success.

Buy vs. build: The debate over insurance software never ends

To make the right decision, you must evaluate various financial implications. Development time, cost and resource availability are all key factors in determining an approach. Do you have a development shop with the capacity to build?

Using RegTech to amplify risk management strategies for financial services

Banks, credit unions and wealth management firms must keep up with the constantly evolving regulations — but what kind of technology gets the job done?

Leveraging RPA for efficient healthcare processes

RPA transforms the way that healthcare organizations operate — from improving the quality of patient care to standardizing workflows across departments.

Are workplaces really modern? Insights from Hyland

Is the promise of the modern workplace delivering? This new data indicates it’s not — not everywhere, and not for everyone. Explore why so many workplaces aren’t capitalizing on AI, automation and premier technology experiences, as well as how a slow modernization path impacts an organization.

Use AI to redefine content management with Hyland

The tools that redefining content management with AI

Revolutionizing financial services: The impact of artificial intelligence

AI is transforming the banking industry. Explore key impact areas, use cases, the power of content intelligence and indicators of AI-readiness.

How AI is changing HR for the better

Explore the benefits and challenges of implementing AI in HR and solutions that support human-AI collaboration for efficiency, compliance and enhanced decision-making.

Trends in intelligent automation for insurance

Insurance organizations all over the globe are accelerating their digital transformation efforts.

HIMSS: Insights on how AI is reshaping the future of connected care

Explore top challenges and potential solutions from healthcare leaders surveyed by HIMSS Market Insights.

Embracing cloud

What to consider when implementing content services in the cloud.

What are the benefits of a low-code solution?

Low-code, or the democratization of software development, is how businesses of all sizes experience greater agility at reduced costs.

See our digital asset management software in action

Watch short demos of some of the top DAM features in Hyland's Nuxeo Platform.

3 ways to upgrade Perceptive Content

Explore flexible upgrade options that keep your solution modern, secure and built for what’s next.

What is mobile capture?

Mobile invoice capture is essential for businesses who need to quickly and easily capture invoice data on the go.

Understanding data capture

With the increasing amount of content generated daily, accuracy and completeness of business data defines the success or failure of critical decisions.

What is rapid application development (RAD)?

The RAD methodology emphasizes on fast prototyping and iterative development. Here's why it's unique flexibility is increasingly preferred by developers and business users.

What is intelligent data capture?

Unlike traditional data capture methods, intelligent data capture understands the context and meaning of information to better handle unstructured and semi-structured data from multiple sources.

What is contract management?

By leveraging a contract management software, businesses can reduce the risk of errors and oversights, ensuring that all contracts are properly executed, tracked and stored.

Understanding artificial intelligence (AI)

AI is a crucial driver for mission-critical operations, allowing organizations to automate processes, gain insights from data and enhance customer experiences.

What’s the difference between artificial intelligence and machine learning?

The terms "artificial intelligence" and "machine learning" are often used interchangeably. Here are key differences between the two technologies transforming modern businesses.

What is hyperautomation?

Hyperautomation is not just a buzzword but a reality that transforms the way organizations do everything from capturing and extracting data to deploying business applications.

What is content services?

The exponential growth of data is driving the need for effective information governance — and content services is the leading approach to managing information throughout its life cycle.

What is records management?

Understand the importance and advantages of good records management.

What is the records management process?

Managing the life cycle of your information is crucial. Discover the right approach with records and retention management.

Legal and compliance

You can access and review Hyland's terms of use, privacy policy, trademarks and use of trademarks, as well as other Hyland compliance policies and related information below. This page and related information is continuously updated, so please check back to access the most current information.

Generative AI tools in use: Employee expectations

Though 95% of survey respondents are already confident using gen AI tools, almost all want more training on the technology.

What is enterprise information management (EIM)?

The volume, variety and velocity of data generated by businesses are on the rise. EIM provides a framework for managing this data more efficiently and effectively.

Make the most of your cloud deployment with Hyland’s Managed Services offerings

Hyland's cloud-focused managed services offerings enable your team to innovate and ensure your Hyland solutions deliver maximum business value.

Hyland’s 2025 Q1 releases

Explore Hyland’s latest releases in support of our unified Content Innovation Cloud™ roadmap, which include new, AI-enhanced capabilities that help organizations drive content, process and application intelligence.

Hyland’s 2024 Q4 releases

Explore the latest enhancements available for your Hyland solutions, including powerful new integrations and AI-enablement.

Hyland’s Q2 2023 Updates Elevate User Experience

With a variety of process-focused features and enhancements, our Q2 releases simplify the way you work — and the work you do — with your Hyland solution.

Hyland’s 2025 Q3 releases 

Hyland’s 2025 Q3 releases feature breakthrough AI-powered innovations that transform how you manage content and automate processes across your most critical business applications. From intelligent document processing for healthcare to enhanced cloud-native integrations with Salesforce and Workday, these updates unlock new potential within enterprise content through Hyland Content Innovation Cloud™.

What is human resources (HR) software?

As your team grows, managing HR-related tasks becomes increasingly complex, making it difficult to keep track of all the moving parts. Here's how HR software provides visibility into your processes.

What is case management?

Case management is a collaborative approach to managing cases or projects that involve multiple stakeholders and require extensive documentation and tracking.

What is business process management (BPM)?

BPM offers greater flexibility, agility and speed in process design and implementation — so your business users can take more ownership of their processes and drive innovation.

What is optical character recognition (OCR) technology?

The demand for accurate business data on demand only grows each day. OCR technology gets mission-critical information to your team without slowing down workflows.

Understanding enterprise content management (ECM)

Explore the essentials of ECM, its benefits and how it transforms content management to enhance efficiency and compliance in your organization.

The Key Benefits of effective document management systems

An effective document management system is a centralized repository where documents can be easily searched, accessed and updated by authorized business users.

How RPA and AI drive end-to-end intelligent process automation

The combination of RPA and AI in intelligent process automation transforms the way organizations operate by enhancing efficiency, improving decision-making and streamlining processes.

Using artificial intelligence for records management

The intelligent use of artificial intelligence can make the management of records not only easier but faster and more complete.

Hyland Software, Global Applicant Privacy Notice

101 ways to use Perceptive Content

Here’s how Hyland’s Perceptive Content cuts costs and creates efficiencies enterprise-wide. 

Digital process automation (DPA) software

Overview of Digital Process Automation (DPA) software and its role in enhancing operational efficiency and productivity in modern enterprises.

The benefits of document scanning software

Document scanning software is an efficient way to convert physical documents into digital format, making them easier to manage and access.

Uncover new value for existing Hyland investments

How? With a workshop that yields the best next steps. Watch this short webinar to learn more about our workshops.

See the Nuxeo Platform in action

Watch short demos of some of the top ECM features in the Nuxeo Platform.

Notice: Nuxeo Corporation merges with Hyland Software, Inc.

Modernizing records management with intelligent automation

Presented by Hyland and Amazon Web Services (AWS).

ActiveMigrate

Strategies for improving connected care and advancing interoperability goals

This on-demand webinar explores key findings from HIMSS Market Insights’ 2024 State of Interoperability and Connected Care survey.

What are business process automation solutions?

From invoice processing automation to streamlining data entry, BPA allows for faster, more accurate outputs enterprise-wide.

Supporting and maintaining your Hyland software

Learn about the comprehensive support services included with your investment in Hyland’s solutions.

What is document imaging software?

With the rise of cloud-based document imaging solutions, businesses can now easily scale their document management capabilities to meet their growing needs without worrying about storage limitations or hardware requirements.

Conformance and standards

Advancing the development of standards that drive the healthcare industry forward.

Maximize efficiency and cost savings with Hyland’s Alfresco

Six considerations to choose your next solution

Watch this on-demand webinar now to discover six considerations to keep in mind when planning for your next content and process management solution.

How Hyland helps organizations enhance accounts payable automation

This webinar shows how our AP solutions remove process bottlenecks and improve visibility.

Hyland Managed Services

Watch an overview of Hyland Managed Services.

What are OCR solutions?

AI-driven OCR solutions use machine learning algorithms to improve accuracy and recognize complex documents with greater accuracy.

Beyond Admissions: Student Enrollment Strategies

A lot of attention is given to attracting students to apply for admission — but what happens once they’re in?

Content extraction with Hyland's Document Filters

Easily extract content from most files with multiple output modes.

Public Sector Crest Information Solutions

A discussion on ISO 16175 Compliant Electronic Records Management and Archiving for Public Sector Organisations.

Frictionless invoice processing: Hyland Direct Spend Matching for Workday

Watch this webinar to learn about Hyland Direct Spend Matching for Workday, a solution that can ease these pain points and drive greater efficiency.

What’s next in retail banking? Celent analyst provides insights

Discover how firms are utilizing content to expand relationships and the initiatives that can help them stand out.

OnBase integration for Salesforce demo

With the OnBase integration for Salesforce, users can instantly access documents directly from the Salesforce screen. See the solution in action.

migration-center

The new migration-center is a power tool designed to handle any migration challenge with ease.

PACSgear PACS Scan Mobile

Hyland’s 2024 Q2 releases feature next-generation intelligent content automation capabilities

Explore the latest enhancements available for your Hyland solutions, plus get the details on Hyland’s newest offering: A transformative, intuitive service for intelligent content automation.

GRaaS Services Terms and Conditions

What is process mining?

Process mining is a clear path toward valuable insights by identifying process inefficiencies, bottlenecks and other areas of improvement.

What is machine learning (ML)?

Machine learning enables computers to learn from data and improve their performance over time. How can your team leverage this to get more from your data and improve decision-making?

Streamline governance with Governance Rules as a Service

GRaaS is a compliance solution from Hyland, a leading content services provider, and Iron Mountain®, a global leader for storage and information management services.

OnBase Accelerator for Guidewire

Extend and complement Guidewire ClaimCenter with content services.

Alfred Desktop, Intuitive, Fast and Powerful Desktop application for Alfresco

Alfred Desktop is an easy-to-use User Interface boosting Alfresco for your End-users.

Deal Document Management Solution for Capital Market

From the idea generation stage to execution and completion, Micro Strategies provides the tools that address the unique challenges that the deal makers face.

How AI-enabled intelligent document processing is modernizing bank operations

Explore IDP use cases and take a closer look at Hyland’s industry-leading solution.

ClearView for Alfresco Digital Business Platform

OnBase mobile application privacy policy