With the addition of OnBase workflow automation,
Heinen’s has accelerated vital HR processes, like
associate status changes, time off requests, and tracking
acknowledgement of policies and procedures. HR staff
also utilize OnBase WorkView Case Manager to manage
extended leave requests like FMLA and short-term
disability. From one screen, the solution provides a
360-degree view of all the information and paperwork
surrounding each request.
Why cloud hosting? Bob Walters, Business Analyst
and OnBase System Administrator for Heinen’s, said the company felt that hosting information on premises
was inefficient and risky.
“We’ve hosted solutions before,
and we knew we didn’t want to be in the data center
business,” Walters said. “It’s expensive and difficult. Managing a server
is a job in and of itself. What if something happens and
the server gets destroyed? We wanted to know with
certainty that the data was being cared for outside of
Another bonus of having a cloud-hosted
OnBase solution? The upgrades, which
are fully handled by Hyland.
Incredibly, Heinen’s kept up with growth during
their expansion into the Chicago market without
adding staff at their main office.
“From 2011 to 2012,
the company grew by 20 to 25%, opening four
new stores. But the number of bodies doing the work
stayed the same in HR,” Walters said.
Today, the HR documents and processes for Heinen’s
3,393 workers, employed by its 23 grocery stores,
corporate office, two warehouses and recently opened
manufacturing facility, all flow seamlessly through the
company’s centralized HR department. Walters flags
improved customer service as one of the most influential
benefits of this streamlined processing.
in place gives us the ability to serve customers better,” he said. “We’re a grocery store, and now we get
to focus on our strengths.”