Baptist Health
Health system shifts to the Hyland Cloud to improve security, increase versatility, reduce costs and free staff to focus on more strategic work.
The challenge
Baptist Health is a full-spectrum health system consisting of nine hospitals and more than 400 points of care. The health system has almost 23,000 employees and 1,500 providers, plus a physician network that includes more than 2,000 independent physicians.
Like its peers, Baptist Health faces pressure to constantly innovate and provide the best possible experience for its patients. Focusing on innovation helps the health system “provide our caregivers comprehensive information to make the best decisions for the patients,” Corporate IT Manager Mitzie Dodge said.
1,500
Providers
23,000
Employees
9
Hospitals
The solution
Baptist Health shifted from an on-prem deployment to the Hyland Cloud, a secure platform that offers disaster recovery and ensures that an organization’s data will be available whenever and wherever it’s needed.
“To know that the cyberattack possibility is way lower in the cloud than it is on-prem is just comforting and you sleep better at night,” Dodge said.
I think when people say document management or a document management solution, they usually mean you go over there and you scan and you print and you look at it, and that's about it. I think the content services and what Hyland can provide is so much bigger than that.
— Mitzie Dodge, Corporate IT Manager, Baptist Health
The difference
New products: In addition to increased security, the move to the cloud brought additional tools Baptist Health could add to its tech stack. The health system has also deployed Hyland integrations for Epic and Workday, plus Hyland RPA (a comprehensive robotic automation software suite) and WorkView (Hyland’s low-code application development tool).
Baptist Health’s cloud bundle includes two bots, which can run automated processes across the enterprise.
“We've done a lot of things with the bots, and we've saved time,” Dodge said.
The bots have helped Baptist Health reduce costs, and they’re “a lot of fun” to use, she added.
Less burden on staff: With the Hyland Cloud, all the health system needs to worry about is testing the system, Dodge said.
“We don't have to do everything else. And even the team's kind of like, this is too easy,” the IT manager said.
Strategic shift: Employees initially were hesitant that the move to the cloud would negatively impact their jobs. Now, they’re thrilled to be able to focus on more meaningful work.
“What we found is it really has freed them up to work on strategic projects that we have that we couldn't get to before because we were doing a lot of admin work,” Dodge said. “We were building servers, we were putting software on there, we were doing a lot of things that we don't have to do now that the cloud takes care of.”