Forrester Study: Enterprise context: unlocking the full potential of AI agents

Enterprise Context: Unlocking the Full Potential of AI Agents is a Hyland-commissioned Forrester Consulting study that examines how organizations are adopting and scaling AI agents to realize the value of enterprise content through context-aware intelligence.

Download the study now to explore:

• Why enterprise context is critical to enabling AI agents to scale and deliver reliable outcomes
• Rapid acceleration trends of AI agent adoption amid growing pressure to keep pace with evolving industry standards and the competition
• Barriers to scaling adoption, including fragmented systems and limited integration
• The essential role of trusted partners in successful AI agent deployment

In this new era of ECM powered by AI agents, Forrester found that more than 45% of organizations already use AI agents and another 25% are piloting them. However, while adoption is accelerating, most organizations struggle to scale beyond early use cases due to a lack of enterprise context. Despite these challenges, this rush to harness enterprise knowledge is rooted in the need for smarter decisions, faster innovation and more personalized experiences.

Learn how to turn your AI agent ambitions into actionable results with insights from this study.