IDC 2025 CX CSAT Award Report: Hyland receives Customer Satisfaction award
Explore findings from IDC’s 2025 CX Path Survey and explore how customer satisfaction ratings contributed to Hyland’s standing in content and experience management.
Customers expect intuitive, secure and scalable solutions — so organizations are placing greater emphasis in technology that delivers both usability and long-term value.
To assess how vendors are meeting these expectations, IDC conducted its 2025 CX Path Survey, gathering feedback from approximately 2,900 organizations worldwide across industries, regions and company sizes.
Based on this research, Hyland placed in the highest-scoring group for vendors in the application market, receiving IDC’s 2025 CX Content and Experience Management Customer Satisfaction Award.
Read the full report to understand:
- How customers rated Hyland across key satisfaction metrics in the survey.
- Which solution capabilities and vendor attributes customers associate with higher satisfaction.
- What customer spending and investment trends reveal about the future of content and experience management.
These findings highlight how customer priorities and expectations are shaping vendor performance today.
Download the IDC 2025 CX CSAT Award report to explore customer feedback and market insights.