Managing enterprise content today is no small feat. With the explosion of digital data, businesses are challenged by fragmented repositories, unstructured formats and slow, static workflows. Legacy ECM solutions managed these challenges as well as its technology allowed, but in today's AI-enriched era, your enterprise content can do more than ever.
With 74% of content management decision-makers expecting AI to have a large or significant impact on their ability to meet priority content management objectives, according to a 2025 Forrester study,now is the moment to evaluate and embrace content intelligence.
Enter Hyland, redefining content management by unlocking actionable insights, streamlining workflows and enabling smarter decisions with AI.
In this article, we’ll explore Hyland’s line of content intelligence offerings:
Each brings stand-alone value to enterprise content management strategies; together, they don’t just optimize content management — they fundamentally redefine how organizations operate and innovate.
> Ready to modernize your ECM? | Learn about Switching to Hyland
Explore their findings, which include insights on which content intelligence capabilities are ripe to flourish.
Enterprise content often arrives in a dizzying variety of formats that manual processes can’t keep up with. Errors and inconsistencies resulting from manual document processing not only increase risk and require costly rework, but can also have lasting downstream impacts. So much so that 83% of content management professionals say they have excluded at least one data source from their intelligent automation projects due to poor quality data, according to a Deep Analysis report.
Hyland IDP is designed to change that. Using advanced AI, Hyland IDP captures, classifies and extracts valuable data from documents with unparalleled accuracy.
A premier healthcare system used Hyland's IDP solution to automate patient record processing. With IDP removing bottlenecks in data capture, the customer could dedicate their attention to something more critical — process innovation. Post-IDP adoption, the healthcare system:
> Read further | 20 IDP use cases or What can you do with Hyland IDP?
Discover how the capture and IDP industry is evolving with groundbreaking advancements in AI and generative technologies in this 2024 Infosource Global Vendor Matrix report. With highlights on top-performing vendors, key market trends and actionable insights, use the report to explore detailed vendor profiles and strategies.
Unstructured data is one of the biggest obstacles for AI applications. Your AI models need clean, structured and context-rich data to perform well, but experts say 80% of enterprise content is usually unstructured, meaning it’s disorganized and incomplete. Knowledge Enrichment ensures your vast repositories of unstructured data don’t go to waste — things like emails, contracts, digital conversations, videos and AI-generated outputs — by transforming them into AI-ready assets. Transforming content to AI-ready formats involves extracting key entities, applying metadata, linking contextual information and ensuring content is machine-readable and actionable from the outset.
With Knowledge Enrichment, organizations can better leverage their enterprise content, use it to drive context-aware decisions and fuel their AI applications.
Healthcare providers manage vast amounts of unstructured patient data, such as physician notes, medical histories, prescriptions and test results. Manually extracting meaningful information from these records can be time-consuming and error-prone.
Knowledge Enrichment can:
By transforming unstructured patient data into structured data, healthcare providers can generate actionable insights that enhance operational efficiency, improve patient outcomes and simplify compliance with regulatory requirements.
Read more | What can you do with Hyland Knowledge Enrichment?
— Forrester, The Rise of Content Intelligence: A New Era of Innovation in ECM, 2025
Speed matters in business, but when silos arise from multiple repositories (Forrester found organizations store content across an average of 21 systems!), it’s difficult to harvest intelligence.
Knowledge Discovery uses AI-driven search functionalities and natural language processing to enable a unified view of information across multiple repositories and information sources, unlocking new value from unstructured content.
A leading bank seeks to quickly understand complex policy and procedure guidelines, such as wealth-management protocols and legacy loan-processing workflows, to improve response time and operational efficiency.
This traditionally manual, time-intensive task is streamlined with a single question and answer in Knowledge Discovery.
Knowledge Discovery unlocks information previously hidden in your content, giving businesses the agility they need to thrive.
Read more | Powering your content with AI
Content Innovation Cloud is the future of enterprise content management. By leveraging a unified content, process and application intelligence platform, your organization can unlock profound insights from enterprise content and unstructured data — fueling innovation without disruption.
Agent Builder empowers organizations to simplify and scale AI automation efforts. By enabling the creation, configuration and management of AI agents, it streamlines business processes while ensuring human oversight and accountability.
Read more | Understanding AI agents
Imagine an insurance company that manages high volumes of claims during a peak season. With Agent Builder, AI agents can autonomously process claims, validate documents and escalate exceptions to human reviewers. This ensures faster, more accurate results while minimizing manual involvement.
During times of high volume, Agent Builder can also be configured to provide human-in-the-loop functionality. This means that if the AI agent encounters a claim or document outside its skillset or confidence level, it can request human intervention for a final decision. This allows businesses to maintain control and accountability while still benefiting from the speed and efficiency of AI agents.
Automation is the backbone of modern enterprises, but building efficient workflows often requires technical expertise. That’s where Automate steps in, simplifying process design to empower teams with low-code, AI-enhanced tools.
A financial services provider used Automate to handle regulatory compliance reporting. This process, once riddled with delays and errors, became 50% faster and error-free with automated triggers for data collection and reporting.
By addressing operational inefficiencies, Automate empowers organizations to focus more on delivering value and less on repetitive tasks.
Read more | What can you do with Hyland Automate?
Hyland unites enterprise content, process and application intelligence into a seamless ecosystem, enabling businesses to work smarter and faster. By turning unstructured data into optimized, AI-ready assets, Hyland redefines how companies manage, utilize and enrich their content.
Some standout reasons to rely on Hyland for your AI-powered transformation include:
Managing content is no longer about simple storage and retrieval. It’s about extracting content's full value, harnessing AI to automate processes and making critical decisions with confidence. Hyland’s suite of AI tools puts that power in the hands of our customers, empowering them to reduce inefficiencies, improve workflows and uncover opportunities hidden within their data.
Start your transformation today.
