modernization-case-studies

From legacy to leading-edge: Reimagine ECM with Hyland

Discover how five companies from across the industry spectrum used Hyland’s ECM solutions to replace legacy systems, transform their content management capabilities and drive new levels of efficiency, innovation and scalability.

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Summary The FAA Langley Research Center Pearson plc CVS ABN AMRO The path to modernization

Summary

  • The story: Hyland customers replace their legacy ECM systems and modernize their content management capabilities with Hyland tools, streamlining processes and boosting efficiency with our scalable solutions.
  • The value: Open the door to managing content in new and powerful ways; seamlessly integrate secure, scalable solutions with your existing systems to effectively manage critical business information.
  • The benefits: Drive productivity and innovation opportunities, reduce operational risks and stay ahead in a competitive landscape with forward-thinking technology.

Efficient, innovation-ready content management is essential for organizations striving to stay competitive and agile in today's business landscape. The ground is shifting in the ECM market, and companies have an advantage when they're partnered with a provider like Hyland that can offer unified content, process and application intelligence solutions in a cloud-native environment.

Let's take a look at modernization in action: Here's how five Hyland customers used our suite of content management tools to make forward progress.

5 real-world modernization success stories from Hyland customers

Hyland's customer-generated success isn’t just theoretical; our solutions drive measurable, transformational outcomes for a broad range of customers. Below, we explore five case studies of Hyland customers that captured immense business value by modernizing their ECM strategies.  

1. The Federal Aviation Administration (FAA) leaned into scalable architecture and reduced IT expenses

The FAA faced growing challenges managing disparate repositories and responding to document management requests across its enterprise. Using Hyland Alfresco, an open, scalable, cloud-native content, process and governance management suite, the FAA capitalized on an efficient enterprise document management system (EDMS) that supports broad enterprise use and expansive scalability. By implementing Alfresco as a platform-as-a-service (PaaS) being deployed and managed by Hyland experts, the FAA was able to maximize long-term flexibility.

Achievements and outcomes:

  • Assisted collaborative workflows with processes like document review and rule-making.
  • Consolidated disparate systems into a unified, cost-effective solution.
  • Delivered cost savings through contract consolidation and application decommissioning, helping the FAA reduce IT expenses and achieve financial benefits.

> Get the full story about the FAA's modernization win.

We don’t have to manage each user, which is great. And as our activity rate increases, we can easily leverage more users and upgrade our support package.

— David Cordner, Chief IT Architect, Langley Research Center

2. NASA’s Langley Research Center overcame previous security challenges and enhanced collaboration across distributed work sites

NASA’s Langley Research Center needed a scalable and secure system to modernize its outdated, homegrown collaborative portal aeroCOMPASS. By leveraging Alfresco, Langley Research Center transformed its approach to collaborative document management.

Achievements and outcomes:

  • Migrated 2.5 TB of data and onboarded over 400 active users.
  • Enabled seamless collaboration among teams by preserving the familiar functionality of their legacy system while introducing advanced security measures.
  • Simplified document access through customizable dashboards and search capabilities.

> Read the Langley Research Center’s story of reinvention.

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3. Publisher Pearson plc modernized its publishing workflow with Hyland by replacing OpenText Documentum

Pearson, a leading education publisher, needed a way to modernize its workflows as well as to help jumpstart its content creation and management capabilities. The publisher was constrained by inefficient processes and a publishing approach that prioritized print publication. As the world digitized, Pearson’s system couldn’t adapt.

Alfresco’s powerful developer tools enabled Pearson design the Pearson Authoring and Content Ecosystem (PACE), a cloud-based suite of applications and services that empower content creation and development teams to create and publish content intended for multiple platforms and products. This replacement program for OpenText Documentum revolutionized Pearson’s multichannel publishing process, setting it up for its next era of business.

Achievements and outcomes:

  • Reduced content publishing times by enabling parallel workflows across digital and print formats.
  • Enhanced the user experience by integrating semantic tagging capabilities for content reuse and accessibility.
  • Manages over 1 petabyte of content with Alfresco containing educational assets like graphics, photos and other shared assets.

> Read more about Pearson’s modernization success story.

4. CVS Health recommitted to innovation and delivers more informed customer care

CVS Health, a leader in retail pharmacy and healthcare, relied on a proprietary, outdated knowledge management platform to operate its call centers and back-office processes. Using Hyland Nuxeo, a highly scalable, cloud-native ECM solution, CVS transitioned away from IBM Filenet, as well as Oracle Stellent. With Nuxeo’s multitenant content services architecture, CVS provided separate content workflow software, metamodels and security models that were isolated and configured to meet the specific needs of each of its tenant stakeholder groups.

Achievements and outcomes:

  • Replaced legacy systems like IBM FileNet and Oracle with Nuxeo in under six months.
  • Improved customer service by enabling faster, more accurate information retrieval.
  • Supported more than 60 departments while providing the scalability to meet future demands.

> Get the details about CVS’s digital transformation.

There were several important criteria we looked at," Padhi said. "First, we wanted an adaptable platform with a flexible content services architecture that would enable us to easily build our own front end. It was also important to us that the vendor was on the leading edge when it came to leveraging modern and innovative technologies.

— Saswat Padhi, Program Manager of Document and Records Management/ECM, ABN AMRO

5. Dutch bank ABN AMRO unified its enterprise content and modernized its information management ecosystem

The Netherlands-based bank ABN AMRO needed to modernize its content management strategy in line with industry regulations and its own digital transformation goals. By implementing Nuxeo, the bank was able to replace its outdated legacy systems and enjoy a more efficient and streamlined solution in just six months.

Post-Nuxeo deployment, ABN AMRO captured significant improvements in its content management processes and overall business operations.

Achievements and outcomes:

  • Worked with its long-time strategic technology partner to select and implement Nuxeo as a replacement to its fragmented legacy ECM deployments.
  • Utilized federated search to unify legacy systems, as well as optimize records management and client onboarding.
  • Expected to manage 1 billion assets in Nuxeo within three years of implementation.

> Explore the evaluation process that led ABN AMRO to Nuxeo in the full case study.

The path to modernization is clear

These success stories reflect the capabilities of our highly scalable, highly innovative content platform, which powers proven content solutions. By transitioning to Hyland’s modern content platform, you gain competitive advantages that will position you for long-term success.

With Hyland, replacing your legacy ECM can look like:

  • A scalable, cloud-ready solution that improves agility, reduces complexity, accelerates innovation and delivers intuitive user experiences.
  • Unified, AI-powered enterprise content that can better tap into the unrealized value of your unstructured data, uncovering valuable insights and automating time-intensive tasks.
  • Strategic spend-shifting away from maintaining systems that don’t work for your future needs and toward a solution that reduces costs over time, drives strategic value and empowers an agile, future-ready organization.

Take the next step

Learn how Hyland’s solutions can unlock the full potential of your enterprise.

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