Data extraction and capture
Eighty-seven percent of respondents described data extraction and capture as a top feature in a modern platform, with Forrester noting the capability — namely, intelligent document processing — as useful because it “involves identifying data and key concepts for use in downstream apps or to improve search.”
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Cloud deployment
When it comes to content management solution deployment, just 3% of respondents expect their approach to be primarily on-premises. Additionally, 73% of Shift Leaders have prioritized cloud-based technology, in part to help simplify employees’ ability to work remotely from a variety of devices.
Automation
Though automation efforts have been in full swing for some time, intelligent automation is making an impact in enterprises with a robust, modernized content strategy. Sixty-seven percent of Shift Leaders are developing intelligent automation capabilities to automate manual processes and extract deeper insights from data.
The drive to get more from the content that already exists within an enterprise is clear, and many are doing it through intelligent automation and AI capabilities.