What can you do with Hyland IDP?

Separate content using AI

Hyland IDP can separate large packets of multiple documents into individual documents for processing. This can be especially helpful when multiple document types are submitted as part of a single case or application packet (for example, if an ID, proof of residence and a school transcript are submitted together). This speeds workflows and reduces the amount of time your employees spend doing repetitive, manual file separation work.

Use AI to classify content

Using large language models (LLM), Hyland IDP analyzes text and images in the document to identify document types. This ensures the right data will be extracted and that downstream, the right information will get to the right people, quickly, for more accurate and actionable views into your work.

Extract data from content and validate it

Hyland IDP intelligently identifies data within structured, semistructured and unstructured content and automatically extracts it and sends it to the appropriate system or to an optional human-in-the-loop review. This not only expedites workflows but also ensures data accuracy and limits costly errors.

Use the power of gen AI to simplify document processing

Hyland IDP harnesses the power of AI to help users quickly build document processing automations using natural language chat prompts, intelligent field suggestions and an intuitive, business process model and notation (BPMN)-compliant visual process designer. This helps organizations quickly automate their document processing tasks and easily expand their solution to other use cases or departments.

How can Hyland IDP benefit an organization?

Adopting AI and process automation should not only improve business operations and bottom lines, but also the lives of employees and customers. Hyland IDP helps teams:

Drive operational efficiency

• Reduce costs: AI-powered intelligent automation drastically reduces the need for costly manual processing.
• Speed up business processes: Fast and reliable document processing eliminates bottlenecks and accelerates business cycle times.
• Improve data accuracy: AI-powered OCR, data extraction and validation reduce errors and exceptions.
• Enhance process visibility and administration: A web-based interface and low-code process designer simplify administration, deployment and expansion.
• Reduce paper usage and dependence: Transitioning to digital documents reduces paper consumption and contributes environmental sustainability.

Enhance security and compliance

• Reduce the risk of exposure: Automate the processing of sensitive and private information.
• Automate compliance actions: When sensitive information must be treated a specific way, Hyland IDP improves auditability and standardizes the processing of relevant documents to adhere to laws and regulations.

Ease IT burdens and modernize your processes

• Simplify automation building: Low-code platform simplifies automation building and management without high costs of development, customization or system integration.
• Scale with confidence: Hyland IDP is highly scalable and can work alongside and within enterprise-wide platforms for a variety of use cases.
• Capitalize on the power of AI: AI is increasingly present across technologies we use every day, so businesses should take advantage of its efficiencies when it matches their needs and goals.

Support business goals

• Improve customer experience: Faster document processing means quicker responses to customer requests, leading to better customer satisfaction and brand affinity.
• Accelerate decision-making: Quick access to digitized data enables faster, more informed decision-making, leading to better outcomes that can impact lives.

Industry use cases for Hyland IDP

Hyland’s legacy of deep industry expertise doesn’t stop with its content solutions. Hyland IDP can be deployed in any industry, providing new efficiencies and opportunities for teams across an organization.

Here are few high-reward ideas for putting Hyland IDP to work at your organizations.

Financial services

• Loan processing: Automate the extraction and verification of financial documents for loan applications.
• Mortgage processing: Streamline the mortgage application process by automating document verification.
• Compliance: Adhere to regulatory requirements (for example, the Sarbanes-Oxley Act) by securely capturing and managing sensitive customer data in a compliant manner.
• Fraud detection: Identify potentially fraudulent claims by analyzing documents for inconsistencies.

Insurance

• Policy processing: Automate the issuance and management of insurance policies.
• Claims processing: Accelerate the processing of insurance claims by extracting and verifying claim documents.
• Fraud detection: Identify potentially fraudulent claims or billing irregularities by analyzing documents for inconsistencies.

Healthcare

• Patient records: Extract and verify data from medical documents with a high degree of accuracy, minimizing data entry errors and enhancing the quality of patient information.
• Medical records management: Digitize and organize patient records for easy access and data analysis.
• Billing and insurance claims processing: Automatically extracting relevant information from medical documents and invoices to accelerates reimbursement and reduces revenue cycle times.
• Compliance: Adhere to regulatory requirements (for example, HIPAA) by securely capturing and managing sensitive patient information in a compliant manner.
• Patient care coordination: Improve access to digitized patient records and medical histories to enhance care coordination among healthcare providers.
• Fraud detection: Identify potentially fraudulent claims or billing irregularities by analyzing medical documents for inconsistencies.

> Learn more | The power of intelligent document processing (IDP) in healthcare

What makes an organization a good candidate for Hyland IDP?

Hyland customers are especially well positioned to adopt Hyland IDP, as it works seamlessly with Hyland Content Innovation Cloud™ and the rest of our enterprise content management solutions.

Let’s explore other indications your organization may be a good fit for bringing in an AI-powered document processing solution.

Common pain points

• Large content volume and diversity: Your organizations deals with a large (and likely growing) amount of diverse content, coming in from various channels.
• Lagging workflows, starting with ingestion: Document-based information is slow to get into your business systems, impacting ideal operational efficiency.
• Manual processing: A large amount of your documents, and subsequently the data points in them, are part of a time-consuming, manual process that could be automated and improved upon using AI.
• Data accuracy is suffering: With high volumes of data and work environments that ask a lot of employees to “do more with less,” errors in human data entry and content processing are increasing and negatively impacting business.

What sets Hyland IDP apart?

In addition to the reasons Hyland customers choose to partner with us for enterprise content solutions, Hyland IDP comes with its own differentiators. For example, Hyland IDP:

• Provides faster implementation and faster time to ROI with cloud-native deployment.
• Accelerates innovation with a GenAI prompt-based interface, intelligent suggestions, low-code configuration and pre-built integrations.
• Provides advanced content intelligence including discovery, insights and enrichment to enhance business processes and improve decisions.
• Leverages leading LLM and ML AI models and provides support for other third-party AI and automation services.

Are you ready to explore the world of intelligent document processing with Hyland? Chat with Hyland about IDP.