3 examples of organizations digitizing HR
1. A retail store with 640 locations mastered its digitization for HR documentation
- Kwik Trip HR eliminated paper file systems, digitized their records and adopted a centralized repository.
- Employee requests of HR were standardized with online forms, streamlining processes and creating a better employee experience.
- Compliance around document retention and destruction were automated.
- HR staff can access completed employee information from anywhere.
The full story:
To enable HR to focus on improving the employee experience, HR professionals can’t be spending most of their time on paperwork. Tracking, filing and managing paper forms take up a significant portion of the day — not to mention the unnecessary compliance and security risks that come with manual, paper-based processes.
In a continually changing workplace environment, HR needs to be able to work efficiently and effectively, especially when working remotely.
For retailer Kwik Trip, which has 640 locations in Minnesota, Iowa and Wisconsin, relying on paper files and manual processes for its 21,000 employees proved unsustainable for its centralized, shared service HR department. HR staff struggled to keep up with paper files, including 98 different document types. All that paper took up costly real estate at the office.
After digitizing those files onto a central electronic repository, HR staff now easily accesses complete employee information from wherever they are.
“Previously, these sub-functions were very siloed,” Kwik Trip OnBase Administrator Sarah Jilk said. “Documents would sit on somebody’s desk for four days before anyone even knew about them. OnBase has given them a lot of visibility into the documents in a better timeframe.”
Meanwhile, the digitization of HR documentation through standardized online forms also:
- Streamlined employee-initiated requests such as mileage reimbursement and status changes
- Eliminated cumbersome paper forms
- Provided a seamless experience in line with employee expectations
Digitizing HR processes also improves data security. Kwik Trip’s OnBase solution houses 2 million HR documents, which contain sensitive employee information. But with built-in role-based security features, the wrong people can't access the documents.
“I have 100% more confidence in the security of our information,” Jilk said.
As any HR professional knows, how long you hold on to documents can be the difference between meeting compliance requirements and a hefty penalty to the organization. With automated document retention and file management functions, HR staff no longer need to worry about manually tracking every document for compliance.
“When we updated our system, we were finally able to do purging effectively,” Jilk said. “Now we can create rules for document retention that allow us to automatically purge documents after their termination date.
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