The enterprise-wide value of Hyland Healthcare

Healthcare organizations are under growing pressure to improve clinical, financial and operational performance while preparing for AI-driven automation. But progress is often slowed by fragmented systems, inaccessible unstructured content and inconsistent governance. Much of the information needed to support care, operations and reimbursement still lives outside core systems, making it harder for clinicians and staff to access a complete, timely view of the information they need.

Hyland helps healthcare organizations connect content, imaging and workflows across the enterprise — creating a more governed, connected foundation for faster decisions, stronger interoperability and responsible AI adoption. By unifying information across EHR, ERP, HRIS, payer and ancillary systems, Hyland helps organizations move from fragmented content to coordinated action.

• Only 18% of healthcare organizations say their content and infrastructure are prepared for AI automation.

• 1 in 4 clinicians spend up to 25% of their workweek searching for information stored outside core systems.

• 61% plan to automate unstructured data classification, and 58% are exploring AI agents.

• Nearly 80% of healthcare information is semi-structured or unstructured, making governance and interoperability essential to scale AI safely.

Improve clinical insight and access to the full patient story

Healthcare runs on more than structured EHR data. Documents, images, forms, faxes, correspondence and external records all play a critical role in care delivery. Hyland helps organizations bring that information together in context so clinicians and staff can access a more complete patient story, reduce delays and support better-informed decisions.

• Deliver more complete patient information within EHR workflows.

• Integrate documents, images and other unstructured clinical content.

• Reduce swivel-chair work for clinicians and staff.

• Improve collaboration across care teams and care settings.

• Eliminate image silos and expand enterprise access to medical images.

• Support a stronger foundation for intelligent automation and future AI use cases.

Enhance patient and member experiences

Empowering patients and improving access starts with better information flow. Hyland helps healthcare organizations simplify registration, consent, imaging access and information exchange so patients, members and staff spend less time on manual steps and more time on care and service.

• Digitize registration and consent workflows across mobile and in-person experiences.

• Reduce duplicate data entry with prepopulated forms tied to core systems.

• Improve patient and member access to images, documents and supporting information.

• Accelerate intake and reduce friction across front-office and back-office workflows.

Deliver enterprise-wide value

Hyland helps healthcare organizations extend value beyond a single department by connecting content, processes and governance across clinical, financial and operational workflows. That means faster access to information, less manual work, stronger compliance and a more scalable path to modernization.

• Connect departments: HIM, revenue cycle, utilization management, HR, AP, legal and payer operations.

• Integrate core systems: EHR, ERP, HRIS, payer platforms and ancillary systems.

• Automate content-heavy work: Capture, classify, extract, route and govern content more efficiently.

• Strengthen governance: Improve retention, auditability, access controls and compliance readiness.

• Prepare for AI: Build a trusted, permission-aware foundation for intelligent automation and future AI initiatives.

Turn unstructured content into usable intelligence

Healthcare organizations cannot scale digital transformation or AI initiatives without addressing the vast volume of unstructured content across the enterprise. Hyland helps classify, govern, connect and route documents, images and other content so teams can find what they need faster, reduce errors and improve throughput.

• Integrate content with core clinical and business systems.

• Improve findability and reduce time spent searching across disconnected repositories.

• Automate intake, classification and routing of document-heavy workflows.

• Support secure, governed access to content across the enterprise.

Improve operational efficiency across the enterprise

From health information management, revenue cycle to HR and accounts payable, Hyland helps healthcare organizations streamline administrative and financial workflows by reducing repetitive manual work, improving document accuracy and accelerating approvals, routing and follow-up.

• Streamline processes across the enterprise.

• Accelerate reimbursement, correspondence handling and invoice processing.

• Manage HR, legal and financial documents with stronger governance.

• Reduce errors, rework and manual effort across business-critical workflows.

Build a stronger enterprise imaging foundation

Enterprise imaging is a critical part of the healthcare information ecosystem. Hyland helps organizations capture, govern, manage and access imaging content across departments and modalities so they can reduce silos, improve interoperability and support more coordinated care.

• Capture and connect: Improve interoperability and normalize imaging data across the enterprise.

• Archive and manage: Consolidate storage and govern imaging content with stronger lifecycle controls.

• Orchestrate and visualize: Support impactful care decisions with workflow and viewing enhancements.

Build a trusted foundation for AI and governance

AI in healthcare depends on trusted, governed access to content and imaging. Hyland helps organizations classify, extract, govern and route unstructured information as part of the content lifecycle — helping teams improve productivity today while building a safer, more auditable foundation for future AI initiatives and intelligent automation.

• Apply retention, legal hold, auditability and access controls across content and imaging.

• Reduce compliance risk and improve visibility into who accessed what and when.

• Support permission-aware, lineage-tracked content for responsible AI use.

• Build a scalable path from today’s automation to future AI-assisted workflows.

Healthcare organizations need more than document storage. They need a connected, governed approach to content, imaging and workflows that supports clinical, financial and operational performance. Hyland helps organizations improve information access, reduce manual work, strengthen compliance and build a trusted foundation for AI — all without disrupting core healthcare systems.