Digital transformation requires creativity — an ability to look at how things are done today and reimagine them for the future.
For healthcare organizations (HCOs), looking beyond today’s (or yesterday’s) model and identifying what could be is critical for long-term success.
The ability to imagine an expanding future often comes from discoveries that reveal possibilities we couldn’t fathom before. Alternatively, visions of a new way of doing things can also come from experiences in our past that force us to push past the limits we’ve accepted as possible.
Today’s HCOs have an opportunity: They can drive more innovation, more differentiation and better outcomes for their patients when they expand their vision of the future. This growth mindset can enhance experiences for patients, employees and affiliated staff.
Simply put, cloud computing works by delivering computing resources via the internet from an off-site, cloud-based data center, including storage, servers, software and analytics.
> Learn more: Understanding cloud computing for nontechnical professionals
From a healthcare perspective, this would involve the managing, processing and sorting of large volumes of patient data — hospitals and health systems generate more than 33.9 million MRIs and 80 million CT scans annually, with the rise of 3D imaging requiring even higher document capacity requirements.
The advantages of cloud computing has been noticed by healthcare leaders. With many recognizing that it brings the opportunity to improve patient engagement, move past legacy systems and reduce IT costs.
A challenge is that healthcare organizations have lagged in cloud adoption as they have with other technologies when compared with other industries, according to Forrester’s Best practices for healthcare in the cloud.
Where financial services and professional/business services have 17% of their budgets going to tech, healthcare is at just 3% — even government spends more on tech at 13%.
The exciting thing for healthcare is where the industry is projected to go: Research by Technavio estimates that healthcare cloud computing will grow by $33.49 billion between 2021 and 2025 with a compound annual growth rate (CAGR) of 23.18%.
While most organizations aren’t starting at zero when it comes to cloud computing, it’s important for leaders to have a clear view of how to expand their cloud footprint and why it must be a priority.
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The core benefits that cloud computing offers to healthcare are:
Healthcare organizations that adopt cloud computing derive most of their cost savings from eliminating hardware acquisition and the cost of maintenance and labor (essentially, the expense of maintaining data centers).
According to Technology Advice, organizations can save an average of 15% on all IT costs by migrating to the cloud.
But savings don’t come automatically and must be managed.
Appointing an individual for managing cloud costs is vital to realizing cost savings. This is something 94% of successful enterprises do, according to 451 Research survey commissioned by Amazon Web Services (AWS).
Over the years, HCOs have experienced technology creep, leading to:
Do HCOs want to run information technology organizations? Most don’t — a quick look at the mission of most shows the majority seek to prioritize health outcomes and be pillars for community support.
Yet tasks like online appointment scheduling, patient data consolidation and virtual consulting are tightly woven into the patient care experience, making technology implementation and cloud computing in healthcare vital for HCOs.
When healthcare teams turn to cloud computing with a cloud partner, they offload much of the burden that comes with maintaining their information technology infrastructure.
Most HCOs are modernizing their technology investments, but it can be difficult (and expensive) to do it all at once.
Even as the benefits of cloud computing in healthcare become obvious, old legacy systems are still in play. Cloud enablement can provide an avenue to help bridge the gaps of legacy systems; for example, siloed diagnostic images can be migrated to a vendor neutral archive in the cloud, making them accessible across the organization by the people who need access. Other legacy departmental systems can be migrated to the cloud, which eliminates costs and allows more users to access the systems and their data.
— Forrester, Best practices for healthcare in the cloud
Healthcare may not come to mind first when you think of remote work, but during the pandemic employees that were not needed for clinical care often moved home, and physicians such as radiologists began to read patient images from home as well.
With space freed up and employees and clinicians satisfied with this arrangement, remote work is here to stay at many organizations. Video conferencing and messaging apps allow them to connect with others, and with cloud enablement, remote and in-the-field access can be provided from any location with an internet connection.
Cloud computing in healthcare enables health practitioners to gain secure access to patient records and medical information, as well as communication and collaboration tools for remote team members to stay connected with colleagues and patients.
Another benefit of cloud computing in healthcare is that a strategy based on the cloud enables HCOs to quickly scale up their IT infrastructure or add new capabilities as business conditions demand.
Where on-premises deployment may feel more familiar, the time it takes to scale up an on-premises solution is just too long to support an agile organization that is ready to respond quickly to changes in their market or overall environment.
The reality is a cloud deployment:
Strategic cloud enablement means faster updates and more extensible technology. In the case of cloud computing in healthcare, cloud-enabled HCOs have access to:
Patient expectations have been affected both by the empowered consumer environment and the revolution in digital savviness ushered in by the pandemic.
Patients, like all consumers, expect a simple and comprehensive digital experience:
They want a platform that keeps them informed throughout their healthcare journey, from collecting and reviewing research to keeping an eye on their symptoms, diagnosis and care; and finally, managing chronic illness.
Patients want to log into one website that enables them to complete all inquiries and transactions with their healthcare provider including:
HCOs that effectively meet these expectations are likely to enjoy higher levels of patient engagement.
Historically, healthcare providers have hesitated to move to the cloud due to security concerns and fear of putting patient privacy at risk. However, the cloud’s benefits are beginning to overcome this hesitancy as more organizations come to understand just how secure data in the cloud can be.
With a secure cloud strategy, authorized medical staff and other healthcare providers can access clinical and business data across the organization. This helps eliminate silos and complex networking solutions, and provides a faster and more solid foundation for patient care. Regardless of their location, medical staff can:
Traditionally, IT departments have backed up their systems and stored them on devices in multiple locations. This process is manual and prone to error, with devices that take up physical space.
In healthcare, having the most up-to-date, accurate and accessible information can mean life or death. Unprecedented situations have taken place globally, on a national scale and locally, and there’s no telling what the future holds.
Most HCOs need to rely on electronic medical records and patient care systems that are critical to patient care — these must be accurate and accessible 24/7 without downtime.
An advantage of cloud computing in healthcare (and all industries) is that cloud-based data recovery provides increased reliability and reduced downtime over on-premises deployment. Downtime is reduced because the recovery is automated as opposed to the manual processes involved in traditional backup models.
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HCOs manage multiple streams of content-centric processes and unstructured data, from medical images to physician consult notes and EKGs.
Often, that information is stored on paper or as electronic images, and that important data never makes it into the EMR. This lack of integration makes it difficult or impossible to access in a timely manner.
When this data gap exists, clinicians can’t access information that is relevant when making care decisions. According to a recent survey by HIMSS, 65% of health systems lack medical images and other unstructured patient information at the point of care.
The result is that clinicians are not able to make fully informed patient care decisions. This can result in suboptimal patient outcomes or even medical errors.
Not having access to unstructured data can have serious results.
HCOs use content management technology, commonly known as content solutions or enterprise content management systems (ECM), to integrate content with the EMR. . A leading enterprise ECM allows authorized clinicians and staff in any department to access the information they need — when, where and how they need it — and provides a more complete view of the patient for improved decisions and enhanced outcomes.
When an ECM is deployed on the cloud, these HCOs can:
ECMs have evolved over time, but so have HCO needs — especially as digital care delivery has become a high priority for patients. It’s crucial that your ECM solution remains aligned with current healthcare business requirements, updated security requirements, compliance and industry best practices.
Upgrading your healthcare ECM platform should come with the following considerations and actions:
Choosing the right ECM platform requires careful consideration and research. A suitable cloud-based ECM should meet the current needs of your organization and adapt and grow with future changes in the fast-paced healthcare industry.
Discover what your organization can expect in a move to the Hyland Cloud and what you can achieve when you get there.
Should you invest in new hardware to accommodate a new — or upgraded — solution?
Or is this the time to make the leap to the cloud?
Hyland Healthcare, a leading content solutions provider for the healthcare industry, provides solutions for over 50% of the U.S. hospital market. Request your free cloud ROI assessment today to:
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If you’re feeling overwhelmed by the amount of cloud terms, jargon, solutions and more, you’re not alone.
Innovative image communication and remote reading solutions are a priority when it comes to modern patient care.
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