With digital transformation journeys underway and a renewed focus on the customer experience, organizations are re-evaluating their communication strategies. There is no longer time for manual data assembly, over crowded template libraries, and clogged print streams. Information needs to be delivered exactly when your customers need it and in whichever format they prefer to consume it.
Content Composer, Hyland’s flagship customer communication management product, allows you to create automated, rule-based correspondence while maintaining the personalization and interactivity that is critical for an optimal customer experience.
Expand the menu below to learn how Content Composer can provide value in each of these key industries.
As technology quickly evolves, so do the expectations of insurance customers. More and more, insureds want to communicate via the channels with which they are most comfortable - and they expect that option.
Content Composer can help elevate your communications process at every stage of the policyholder’s journey:
The expectation for quick, transparent and consistent communications from government agencies has never been higher. With Content Composer, you improve touchpoints with constituents and deliver trustworthy, accurate correspondence using a platform made to meet the unique needs of government.
In higher education, the engagement of your students, alumni and donors is critical to the ongoing strength of your mission. From the very first contact — perhaps an application confirmation email — to the ongoing networking or fundraising notices distributed to your contact lists, personalized communication to your target audience is key to engagement.
As technology quickly evolves, so do the expectations of healthcare payer members. While many members are comfortable with the tried and true paper-based communication model, many more want to communicate via the channels with which they are most comfortable. That could be email, web chat, text or social media. Communication that is digital, personalized and consumed on-demand.
Connect with members from start to finish
Whether you are a large financial institution, regional bank, or wealth management firm, effective customer communications are critical. There is a growing demand for digital interactions at every stage of the customer lifecycle:
- Acquisition and onboarding
- Services and support