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Hyland Knowledge Discovery

 Unlock actionable insights from your content, no matter where it lives.

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Contextual view How it works Key features Business impacts Knowledge Discovery at work Ready to scale intelligently? Resources FAQs

Built to deliver a complete, contextual view

Off-the-shelf AI search tools weren't designed for enterprise complexity. Knowledge Discovery delivers the trust, control and proven expertise your organization demands.

Enterprise-ready with built-in governance

Bring AI search to your enterprise with confidence.

Customizable guardrails and policy controls in Knowledge Discovery help your outputs meet your standards. Adapt to industry-specific requirements without compromising security or compliance.

Grounded in your content with verified source

Each response generated by Knowledge Discovery is rooted in your own enterprise content.

Retrieval-augmented generation (RAG) technology can trace every answer back to your documents, which reduces hallucinations and improves accuracy. Verify linked sources to validate accuracy before taking action.

Multirepository intelligence

Access knowledge from Hyland repositories and third-party systems within a single interface, which breaks down information silos while keeping documents where they live.

This enables ubiquitous enterprise intelligence, giving you a connected and contextual understanding of your organization.

A trusted partner with deep expertise

With decades of proven expertise in managing mission-critical content, Hyland is a secure custodian for your enterprise data.

We extend our heritage of deep industry knowledge and governance into the age of AI, helping you innovate responsibly and with control.

How it works

Ask a question. Get the answer. AI-powered search and expert agents make it easy to find and verify critical information. 

  • Enterprise Agents specialize in tasks
  • Users use natural language to query
  • Knowledge Discovery generates contextual responses

Knowledge Discovery helps you quickly find critical information across your enterprise using AI-powered search and natural language queries. It helps you reduce search time and enable faster, more confident decisions. With unified access to organizational knowledge, your teams are empowered with consistent, scalable intelligence that helps drive your business forward.

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Key features

Knowledge Discovery provides everything you need to find, verify and act on enterprise information with confidence.
Knowledge Discovery agents

Create specialized AI agents with a point-and-click interface. Configure them to handle questions about a specific knowledge base and define tone, response length and other agent behaviors.

Consolidated knowledge with flexible connectivity options

Access information from Hyland content repositories and other enterprise applications using out-of-the-box integrations and custom connectors.

Customizable guardrails

Leverage enterprise-grade AI guardrails tailored to your business and configure how AI responds and generates information, promoting compliance.

Agent Focus for refined queries

Refine AI outputs and narrow search results by specifying metadata fields and applying dynamic filters.

Verify AI-generated output

Every AI-generated answer includes clickable source verification links to bolster trust and transparency.

Decision support

Streamline decision-making by aggregating and analyzing information from all connected sources.

From scattered answers to confident decisions

Knowledge Discovery unifies critical information across your repositories, reducing search time and enabling faster, more confident decisions.

It leverages AI agents and natural language queries to empower your team with consistent, scalable intelligence.

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Why choose Knowledge Discovery?

Knowledge Discovery’s unified search, verifiable outputs and customization capabilities help you see more and do more with your enterprise content.

Accelerate decisions

Reduce the time from question to answer by surfacing context-rich insights that are otherwise difficult to locate, access and comprehend. Enhance decision-making based on comprehensive insights.

Reduce time spent on search

Eliminate hours spent manually searching through disconnected systems and diverse files. Natural language queries and AI-powered search return relevant information in seconds, not hours.

Information you can trust

RAG assures AI responses are grounded in your actual enterprise content, not generic information. Source citations enable validation and assure insights reflect your organization's reality.

Scale AI adoption with confidence

Deploy AI-powered search across your organization without increasing compliance risk.

Increase workforce productivity

Design Knowledge Discovery agents to handle various queries, so your team can focus on strategic work.

Retain and scale institutional knowledge

Knowledge Discovery agents surface decades of organizational knowledge instantly, so your institutional expertise is preserved and passed on to new hires.

Knowledge Discovery at work

Access, summarize and speed information retrieval

Use Knowledge Discovery to access and summarize engineering documents, contracts and design specifications to quickly surface critical details such as build cap dimensions or project requirements.

Boost efficiency by reducing time spent searching lengthy technical files and help new employees onboard faster by providing easy access to institutional knowledge.

Government

Assess trends, regulations and risks

Quickly access and retrieve information from research reports, market data, regulatory filings and internal analysis documents through Knowledge Discovery. Users can assess market trends, evaluate risks and make more informed investment decisions with faster access to comprehensive insights.

Financial-services

Enhance customer and internal team experiences

Enable employees to find product documentation, competitive intelligence, customer insights and internal best practices across departments and systems.

Sales teams access accurate product information instantly; support teams resolve issues faster; and knowledge workers make decisions based on comprehensive enterprise knowledge.

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Research claims and validate regulations

Use Knowledge Discovery to retrieve information from policy documents, medical reports, claims history and regulatory guidance. Underwriters can validate claims against policies, assess risk and improve compliance with faster access to accurate information that speeds approvals and improves customer satisfaction.

Insurance

Facilitate more informed healthcare decisions

Search through patient records, medical literature and treatment protocols to find relevant information for diagnosis and care planning.

Access comprehensive clinical information across EHR systems, research databases and clinical guidelines to support better patient outcomes.

Healthcare

Accelerate research across academic data

Quickly search vast amounts of academic data to find relevant research, literature and institutional knowledge.

Access policy documents, compliance records and historical decisions, saving time and enhancing productivity across departments.

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Ready to scale intelligently?

Knowledge Discovery delivers value across your entire organization, from IT leaders managing infrastructure to business users finding answers in seconds. Whether you're breaking down information silos, accelerating decisions or preserving institutional knowledge, Knowledge Discovery adapts to your role and your needs.

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IT leaders

  • Break down information silos without costly migrations.
  • Connect your enterprise content landscape while extending existing governance policies to AI-powered search.
  • Deploy scalable solutions that integrate with your systems.
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Business leaders

  • Break down information silos without costly migrations.
  • Connect your enterprise content landscape while extending existing governance policies to AI-powered search.
  • Deploy scalable solutions that integrate with your systems.
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ECM admins

  • Easily connect Hyland content repositories and third-party systems to Knowledge Discovery.
  • Enable users to securely query your enterprise content and get results that respect your ECM governance and security rules.
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Business users

  • Find what you need in seconds, not hours.
  • Access enterprise knowledge faster with simple questions in plain language.
  • Focus on high-value analysis and decision-making rather than manual information searches.

Resources

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Use AI to redefine content management with Hyland
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Before you invest in AI, assess your AI-readiness
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Frequently asked questions

How does Knowledge Discovery answer questions?

Knowledge Discovery uses RAG to deliver grounded, context-rich answers. It locates relevant information from your content and provides responses with clickable citations to source documents.

What types of files and sources are supported?

Knowledge Discovery leverages proven data curation techniques to support over 600 file formats in searches, including documents, images, video and audio. You can connect Hyland repositories and many third-party content sources using out-of-the-box and custom connectors.

How many languages does Knowledge Discovery support?

Hyland supports the processing of content in over 200 languages. The results of queries will largely depend on the large language model (LLM) you select for each Knowledge Discovery agent. While English often yields the best performance, the support for other languages in modern LLMs is strong and continues to improve, enabling agents to handle multilingual content effectively.

What if an answer is irrelevant or a document can't be found?

Check your query details, ensure the repository is connected and confirm your permissions. All answers include citations for easy validation and refinement.

How does Knowledge Discovery protect customer data?

Knowledge Discovery is designed with enterprise-grade security, compliance and governance at the core. Access controls match your organization’s security policies and customizable guardrails dictate what the AI can analyze and return.

How does Knowledge Discovery address regulatory requirements and compliance?

Knowledge Discovery supports responsible AI use with features like policy controls, robust audit trails and governance frameworks to meet industry standards and compliance needs.

Does Hyland use customer data to train AI models?

No, your organization’s data is not used to train underlying LLMs or shared outside your environment. RAG enables Knowledge Discovery to surface relevant information from your information stores.

Visit the Hyland Trust Center to learn how Knowledge Discovery uses AI and your data.

What is the underlying LLM and how is it managed?

Knowledge Discovery leverages LLMs selected for enterprise use and integrated with strict controls. All responses are grounded in your internal content for accuracy and traceability.

How does Hyland use Knowledge Discovery?

Hyland leverages Knowledge Discovery internally and on Hyland Community, our training portal. We use Knowledge Discovery to empower customers and employees to quickly find answers across help documentation, incident histories and knowledge articles.

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