4. AI projects are proving effective
Early adopters are seeing results, with 88% of AI projects meeting or exceeding targets. These businesses report significant progress in automating tasks and improving decision-making processes, demonstrating AI’s growing role in operational success.
5. Automation is about data, not just labor shortages
Contrary to popular beliefs, only 10% of organizations cited labor shortages as a primary reason for adopting automation. Instead, efforts are focused on improving data quality (63%) and access to knowledge/data (58%) — a clear signal that organizations are prioritizing smarter data strategies.
6. IT dominates automation efforts
Projects tend to be IT-led and IT-centered, with 75% of initiatives directed toward improving IT capabilities. However, the benefits often extend beyond IT, enhancing customer support, finance and back-office operations.