What digital transformation looked like at 10 organizations
NASA upgraded its outdated, homegrown collaborative portal to a more secure, modern architecture. This allowed its engineers, researchers and technicians to share and test each other’s test documentation worldwide. "The ability for administrators to customize at the site level has been very helpful,” said Dave Cordner, the chief IT architect with NASA’s Langley Research Center. “We have users who are members of literally hundreds of sites and are constantly bouncing around. This customization really pops and reminds them where they are."
2. A major retailer
A major retailer transformed its e-commerce experience for shoppers by implementing a web content management system that allowed it to update site content in minutes, compared to hours or a full day. These more agile capabilities allow teams to quickly modify web content as it became irrelevant. For example, online promotions can now be removed when an item sells out rather than allowing online shoppers to potentially click on promotions that were no longer available.
3. Great Ormond Street Hospital
Great Ormond Street Hospital in London, UK, implemented a new e-consent form that is automatically generated, populated and updated within the electronic patient record (EPR). This electronic patient consent streamlined operations and eliminated paper from the process, allowing doctors to spend less time looking for paper consents and patients to avoid re-entering information upon multiple occurrences of the same treatment.
TBWA, a top-ten global ad network, streamlined its ability to create “adaptations” (versions of a master asset customized for regional use) for its high-profile clients, including Apple, Gatorade, McDonald’s and Michelin. By implementing a modern media asset management platform, the organization improved its process management, operational performance and cost effectiveness.
5. Liverpool Heart and Chest Hospital NHS Foundation Trust
The Trust achieved HIMSS Stage 7 by automating manual processes and eliminating paper-based notes hospital-wide. Having seamless access to all patient information within the existing clinical documentation interface eliminated the need to search for patient records, giving caregivers more time to spend with patients.
6. Funeral Directors Life Insurance Company (FDLIC)
FDLIC improved its speed to market and gave employees the freedom to engage with customers on a personal level by eliminating tedious, manual internal processes with RPA. RPA has allowed FDLIC to expand and accelerate new business, drastically increase productivity and optimize its claims processes. Best of all, these efficiency gains mean employees are free from manual, repetitive tasks and able to focus on professional growth.
SAIF turned to a low-code content services platform to address its evolving data-driven challenges. Converting 42 million documents to the new platform from a legacy system required meticulous remote team collaboration, large-scale optimization of complex taxonomy and thoughtful change management practices for 500+ employees, and netted out to improved service in drastically reduced timeframes. “What used to take a day is happening in minutes,” said Brigitte Hamilton, director of portfolio and project management.
8. Civista Bank
Civista Bank knew its inefficient methods for document imaging, retrieval and workflow were limiting its rapid organizational growth, so it automated its entire commercial lending process. After seeing success in commercial lending in the form of immediate access to information from anywhere, faster response time to customers and improved compliance, Civista was able to expand its digital transformation across all lines of business.
9. Alliant Credit Union
Alliant Credit Union had already gone paperless but was using its enterprise content management solution in limited applications — scanning, storing and retrieving documents in just a few departments. It continued its digital evolution with capture and content services technologies that enable instant, secure access to all member documentation, all within employees’ familiar systems. Alliant was able to reduce its AP processing time by 70% and complete fraud investigations in a fraction of the time.
10. Red Canoe Credit Union
Red Canoe transitioned seamlessly from in-person to virtual interactions and signatures at the beginning of the pandemic, simplifying processes for its members and giving the organization a competitive advantage. Red Canoe leaders said the credit union’s loan processing and general business transactions likely would have dropped if not for its integration with DocuSign and OnBase.
As fewer organizations add “going paperless” to their list of annual goals (having checked that box already), examples of digital transformation will become more refined and potentially more difficult to recognize … but they’ll also provide more opportunity to connect, future-proof and innovate.
What’s next in your digital transformation?