Noridian automated 20 key operational processes with OnBase, helping the organization to be named
as an Innovative Business User of Technology by the
Information Technology Council of North Dakota.
Noridian increased its privacy and security compliance
with OnBase, too. Now that fax correspondence
directly enters OnBase, sensitive documents don't sit
on desks. Rather, OnBase immediately distributes the
information via e-mail to employees. Using OnBase
Workflow, Noridian ensures customers receive timely and
consistent responses. The solution also automatically
tracks and indexes incoming information, providing
increased process visibility to managers.
By replacing paper forms with electronic forms, Noridian
increased productivity and consistency. It also improved
information accuracy by eliminating repetitive data entry.
According to Joe Fuchs, Imaging team leader at Noridian,
"This ensures that required fields are filled out, improving
quality and enforcing tight controls around flow and
process. With this system, users can't go outside processes."
The intuitive nature of OnBase e-forms also speeds
training time, which is crucial for a fast-growing, highly
responsive organization. "One of our users recently
commented how much quicker a new employee can be
brought into a functional area and master processes
using this system," Fuchs said