Healthcare payer solutions

Streamline document-intensive processes, eliminate information silos, automate workflows and improve the member experience.

Man on a headphone works on a computer at a call center.

Hyland Healthcare payer solutions

Payers need access to unstructured content from the core systems they use every day. Here’s how Hyland Healthcare can help.

Appeals and grievances

Hyland Healthcare offers a powerful solution for all lines of business, including commercial, Medicare and Medicaid.

A PC screen shows a reporting dashboard with colorful charts and graphs.

Core system integration

Access documents from core systems to improve efficiency and the experience for members and providers.

Person in business clothing looks at a desktop computer monitor.

360-degree member view

Unstructured data plays a significant role in executing a superior member experience within the member-360 vision.

Person wearing business-casual attire and a headset with microphone.

ECM modernization

Break free from legacy systems. Reduce costs, increase enterprise-wide access to content and boost efficiency.

Person in casual business attire sits in an office setting and looks at a handheld device.

Salesforce integration

Link information in your Hyland Healthcare payer solution to member records in Salesforce.

Person in a professional setting looking down at a digital tablet.


Automate manual, repetitive tasks and increase resource efficiency while improving quality and accuracy.

Person in business casual attire in an office environment typing on a computer keyboard.

Omnichannel communications

Automate the creation and management of personalized documents and communications.

Person in a remote office works on a laptop computer.
Employee in business attire sits looking at a computer monitor.

Healthcare payers’ top technology priority: Unstructured data management

Fewer than three in 10 payers find it easy to access unstructured content or documents while viewing the member record.
Source: HIMSS Payer Survey, December 2022

Hyland Healthcare payer solutions offer seamless integrations that complement and extend the care management and member experience.
  • Cognizant
  • Salesforce

Healthcare payer solutions case studies

Learn how healthcare payers succeed with Hyland.

VNS Health

New York health plan enhances efficiency and security by automating appeals and grievances processes.

Priority Health

Insurer speeds app development by 77% and automates 90+ business processes and 100% of member onboarding.

Noridian Healthcare Solutions

Healthcare organization offers better-quality service while adhering to Medicare regulations.

Benefits of integrated healthcare payer technology

Speed payer processes and increase accuracy, productivity and customer service.

Insurance payer uses Hyland for low-code flexibility

Hyland’s solution experts go “over and above” to help Priority Spectrum Health fix issues, improve workflows and become more efficient.

Low-code platform accelerates UnitedHealthcare employee training

Large organization utilizes Hyland’s OnBase to enhance collaboration, boost workflows and processes, improve outcomes, reduce costs and transform member experiences.

Hyland A&G solution speeds appeals processing at UMR, part of UnitedHealth Group

Company develops customized Hyland solution to store all of its documents in one location, provide real-time reporting and accelerate the review process for customers.

Empower your people to deliver their best with Hyland

Connect with an expert
Woman holding tablet smiles at camera

Get in touch

Thank you!

We have received your message and will be in contact shortly.