Transform unorganized information into AI-ready assets to drive smarter decisions, innovation and efficiency.
Unstructured data refers to information that does not adhere to a predefined data model or schema, lacking a consistent format. It exists in a free-form format, designed for humans, which makes it difficult for traditional computer systems to understand and use. To compound the missed opportunity to leverage its value, it’s challenging to gather it all together, as it’s often spread across multiple repositories — on average 21, according to Forrester.
Examples of unstructured data include:
In contrast, structured data has a fixed schema and fits neatly into rows and columns, such as relational databases and spreadsheets. Semistructured data falls between these two, possessing some organizational elements but without a rigid schema. Examples of this would be formats like CSVs, XML and JSON.
In a recent survey conducted by Forrester and commissioned by Hyland, Forrester presented findings that underscore the importance of harnessing the power of enterprise content and unstructured data.
Explore their findings, which include insights on which content intelligence capabilities are ripe to flourish.
Unlocking the potential of unstructured data transforms your data into a driver of efficiency, innovation and strategic decision-making. Here are the key benefits:
A recent MIT study highlights a stark reality in AI adoption: 95% of generative AI projects fail to deliver a measurable return on investment. The report attributes this failure not to the AI models themselves, but to a fundamental learning and context gap.
Most enterprise AI tools are static, unable to integrate with workflows or learn from the unique business context they operate in. This is where unstructured data provides the solution. It contains the critical context that AI agents and systems need to operate effectively. Without this rich, real-world information, AI operates with an incomplete picture.
By analyzing this data, AI agents gain a deeper understanding of business operations and industry nuances. This enhanced context enables them to make more accurate decisions.
The ability to combine structured and unstructured data creates a holistic view. This leads to more informed and enhanced decision-making.
Analyzing unstructured data provides the critical context needed to enhance decision-making for both AI systems and the people who use them.
This same context also empowers AI agents. By understanding the nuances of the business, agents can make smarter decisions, accelerating both individual choices and entire automated processes.
Additionally, hidden patterns and trends within this data can spark new ideas and uncover innovation opportunities.
Centralizing information from across the organization fosters collaboration and supports stronger compliance by breaking down data silos. Efficient management can also optimize costs by helping to identify and archive inactive or redundant data, which reduces storage costs. Proper management also provides better compliance with data privacy regulations by controlling the access, storage and usage of sensitive information.
> Read more | Overcome information silos
Analyzing unstructured data can pinpoint inefficiencies, such as frequently recurring customer support issues. Addressing these insights can result in cost savings and better overall performance.
Hidden within unstructured data are patterns and trends that can spark new ideas. Whether it’s identifying a missed niche in the market or improving user experiences based on customer feedback, innovation stems from deeper insights.
> Read more | How to improve operational efficiency
Centralizing data from across the organization fosters collaboration and supports stronger compliance. With one unified view, teams can work seamlessly and have confidence they’re using accurate, up-to-date information.
> Learn more | How to overcome information silos
You can overcome the challenges of managing unstructured data and turn it into actionable insights with AI. Read this groundbreaking white paper from analyst firm Intelligent Business Solutions to explore the newest innovations in content management. Download your copy now and take the first step toward transforming fragmented data into a strategic advantage with Hyland.
Managing unstructured data presents several significant challenges for organizations:
The sheer volume of unstructured data, coupled with its diverse formats, makes discovery and classification difficult for conventional tools.
Maintaining accuracy and quality is challenging. Outdated, duplicated and trivial data can hinder AI initiatives. Tools like Hyland Knowledge Enrichment help improve data quality by extracting contextual information and identifying relationships within and across documents, while preserving semantics.
The dynamic nature of unstructured data and its transformations across various systems make tracking data sources and verifying integrity difficult. This can lead to compliance and security risks. Unstructured data often contains high volumes of personally identifiable information (PII), necessitating proper controls for redaction or encryption to avoid threats and comply with data and AI laws.
With Hyland Knowledge Enrichment, organizations can identify and mask sensitive information across over 600 supported file types. Configurable policies allow developers to decide what to mask, redact, or preserve.
> Learn more | What can you do with Hyland Knowledge Enrichment?
Inefficient access controls can lead to sensitive data exposure, especially when dealing with petabyte volumes. This challenge is magnified when introducing AI, as sound data governance becomes the essential foundation for effective AI governance. As organizations invest more in AI, they must ensure their governance is scalable at both the data and AI level.
Multi modal unstructured data is not directly usable in its raw form and requires complex processing. However, generic AI approaches often break this data into arbitrary pieces, which can strip away critical context and lead to significant information loss. An AI system is only as good as the data behind it, and its outputs suffer when the original meaning is lost during processing.
Data residing on multiple storage platforms and the complex nature of assets make tagging and tracking changes difficult, leading to inconsistencies if not managed centrally.
— Jitesh S. Ghai, CEO, Hyland
Once an organization understands the challenges, several strategies can be employed for effective unstructured data management:
Effective management begins with defining clear goals for data collection and use. From there, organizations must implement a robust governance framework that covers data quality, security, and availability. This framework is the essential foundation for trustworthy and effective AI governance.
Data privacy and ownership are critical in the age of AI. All customer data should be housed in segregated tenants, and federation capabilities used to ensure the strict separation of information.
Hyland and AI governance
Hyland helps organizations apply robust AI governance controls, ensuring the right people and models access the right data. This allows organizations to tune how AI responds, ensuring compliance, reducing risk, and improving trust and adoption.
For AI to understand your content, its metadata must be enriched with context. This process involves using AI to add deeper layers of meaning, such as identifying topics, business entities and relationships between documents.
Hyland Knowledge Enrichment uses AI to add semantic vectors, topic hierarchies and quality metrics to your metadata. This provides the critical context AI agents need to perform better, leading to smarter decisions and improved performance.
> Read more | What is metadata and why is it important?
To gain a complete view of your enterprise knowledge, you must bring information together from across scattered systems. This eliminates the data silos that slow down analysis and innovation, making your content more accessible for AI systems.
Unifying data with Hyland
Hyland solutions don’t require costly and disruptive data migrations. A content lake can serve as the starting point for this transformation, allowing you to provide unified access to your information in place.
> Read more | Powering your content with AI
To make unstructured content usable, organizations must first automatically identify, classify and extract key information from it. This process uses AI-powered techniques like natural language processing (NLP) and optical character recognition (OCR) to process high volumes of documents with improved speed and quality.
Hyland IDP delivers AI-powered agentic document processing to automate these tasks. The solution intelligently classifies different document types, separates packets of multiple documents into individual files, and extracts critical data to feed your business processes, minimizing manual intervention. And because it leverages large language AI models (LLMs), Hyland IDP can do all this without extensive training required by legacy capture solutions, drastically accelerating your time to value.
Raw data must be cleaned, structured and standardized so that AI tools can process it with speed and accuracy. This data curation process transforms varied content into a consistent, AI-ready format that systems can easily understand and act upon.
Hyland’s content intelligence tools help curate your data, ensuring the output is structured and prepared for AI. This is the essential step that transforms raw content into a reliable, AI-ready asset.
Focus on freshness, uniqueness, completeness, accuracy and relevance by inferring metadata and evaluating files. Manage data from creation to deletion, including storage, migration, archiving and deletion.
> Read more | Mastering information lifecycle management
Establish in-line privacy and security controls around data and AI model interactions, assigning appropriate permissions and formulating policies. Implement information retrieval systems with advanced AI algorithms for natural language queries to enhance searchability and discoverability.
To truly power AI, organizations must build a unified, dynamic perspective of their operations. This involves creating a living record of enterprise activity that connects all relevant information.
This contextual foundation is built by seamlessly linking unstructured content with processes, people, and data from other core applications. It creates a visual map of how information originates, transforms, and is consumed across the entire business lifecycle.
By curating data within this interconnected model, organizations ensure its integrity and reliability. This provides AI systems and agents with the deep, transparent context they need to make truly intelligent, trustworthy decisions.
The value of unstructured data is evident across various industries. It, improves workflows and drives real-world results:
In healthcare, AI-powered ontologies can define the relationships between a patient's diagnosis, their lab results, and their treatment history. This moves beyond analyzing single documents in isolation.
By connecting this information, clinicians get a complete, contextual view of a patient’s journey. This comprehensive understanding enhances treatment efficiency and helps improve patient outcomes.
> Read more | Improving healthcare interoperability with unstructured data
In insurance, a knowledge graph can link an incoming claim not just to the customer's policy, but also to all related communications and supporting documents. This creates a unified, 360-degree view of the entire claim.
This complete context allows adjusters to validate information faster, reduce processing times and more easily identify potential fraud patterns.
Financial institutions can create a comprehensive view of a customer by linking structured transaction data with unstructured content like loan applications, emails and support chat logs.
This unified profile provides deeper context, enabling faster and more precise fraud detection and more accurate risk assessments.
> Read more | Revolutionizing financial services: The impact of artificial intelligence
Enrolling patients for specialty medications involves processing a high volume of unstructured content, from medical records and lab results to insurance forms. These documents often arrive as large, mixed packets in a single digital file, requiring extensive manual effort to sort, classify and enter data correctly.
Intelligent document processing (IDP) automates this entire front-end workflow. The technology uses AI to analyze a mixed packet, intelligently classify each individual document type within it and then separate the file accordingly. Once separated, it automatically extracts critical data points, such as patient names, policy numbers and clinical details, and validates the information.
This eliminates the time-consuming and error-prone tasks of manual separation and data entry. By accelerating the ingestion of accurate information, organizations can significantly shorten the patient enrollment process and ensure people receive critical medications with fewer delays.
> Read more the case study | How Hyland IDP accelerated the patient enrollment process
Hyland’s unified content, process and application intelligence platform transforms unstructured data into AI-ready assets. It delivers the deep context AI solutions and agents need to perform effectively and make smarter decisions.
Hyland Enterprise Context Engine: This industry-first solution delivers a unified, dynamic view of your operations by linking content, processes, and applications. It serves as a living record of enterprise activity that powers intelligent automation and decision-making.
Hyland Cloud Content Repository: Hyland’s open-source Cloud Content Repository is a next-generation, AI-ready solution built for massive scale and performance. It features built-in semantic search to enable deeper, more intelligent content discovery.
Hyland IDP: This solution uses advanced AI to automate document capture, extraction, and classification for efficient data processing. It delivers AI-powered agentic document processing to handle complex content with speed.
> Read more | What can you do with Hyland IDP?
Hyland Knowledge Enrichment: This tool transforms raw, unstructured content into structured, high-quality, contextual data for AI-based automation. It enriches content by identifying relationships and extracting information to fuel advanced AI applications.
Hyland Knowledge Discovery: This AI-powered search and information discovery application unlocks relevant business insights. It uses AI agents to retrieve and generate accurate information, accelerating decision-making.
> Read more | 5 reasons to embrace enterprise search solutions
Hyland Automate: This robust agentic automation and orchestration solution provides everything you need to automate your processes with AI agents. With an intuitive, prompt-based design studio and easy integration options, you can quickly begin automating manual tasks and boosting operational efficiency.
Hyland Agent Builder: This is an agent configuration and lifecycle management tool for implementing AI at scale. It enables users to create, configure, and deploy specialized AI agents to augment the human workforce.
> Read more | Hyland Agent Builder
Content Innovation Cloud is the future of enterprise content management. By leveraging a unified content, process and application intelligence platform, your organization can unlock profound insights from enterprise content and unstructured data — fueling innovation without disruption.
