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The future of work and modernization in a rapidly evolving landscape

Unlock employee and constituent engagement with digital services.

In July 2022, Hyland commissioned the Center for Digital Government (CDG) to survey state and local government leaders on modernization and the future of work. The goal was to capture market intelligence on how digital services are evolving in response to in-person, hybrid and remote work models.

Download the full survey to learn key findings, including:

  • State and local agencies face big challenges around attracting and retaining skilled employees in the wake of the Great Resignation
  • An apparent mismatch between what many government employers offer and what employees want in terms of workplace flexibility
  • Many agencies still rely on manual processes, with respondents ranking automation as the top tool needed to deliver digital services