Solutions for government agencies’ top 10 IT priorities

State and local government leaders face rising caseloads, shrinking budgets, retiring expertise, digital-first citizen expectations and decades of legacy technical debt.

AI can certainly help, but agencies can’t trust when the content behind a determination — a benefits decision, a permit approval, a records request — is fragmented or disconnected from the workflows where decisions happen. Automation fails on bad data, intelligence fails without explainability, and compliance now demands auditability and human oversight at scale.

This e-book examines the top 10 priorities for state CIOs, according to The National Association of State Chief Information Officers (NASCIO). For the first time, AI tops the list, and it’s not because of chatbots or pilots.

The top five are as follows:

1. AI, generative AI, agentic AI and machine learning

2. Cybersecurity and risk management

3. Budget, cost control and fiscal management

4. Modernization

5. Digital government and digital services

What you’ll learn in this e-book

• Why each of the 10 selections are a priority for CIOs

• How partnering with Hyland can produce solutions for each focus area

• Why the top priorities reflect an inflection point for government agencies

• Three approaches that can help you address your key challenges

With flexible, configurable content solutions, your agency can turn fragmented records into governed, actionable intelligence. This guide can help you get started.