How enterprise content services address 8 roadblocks to exceptional citizen engagement
Providing citizens with meaningful and effective engagement opportunities is a critical aspect of government operations; if done right, it can allow the public to demonstrate its support for initiatives and get involved with programs and policies.
Citizen engagement is a high priority for mission-focused government agencies. But even in today’s digital-first landscape, too many organizations still rely on outdated practices for citizen service. Paper forms, long lines and busy signals are out; personalized service available anytime, anywhere is in.
Here are eight ideas for modernizing legacy approaches and enhancing citizen experience — and the digital tools that enable the transformation.
What's out |
What's in |
Paper forms |
Automated data capture |
Long wait times |
Omnichannel experiences |
Disparate systems |
Single portal for multiple services |
Far-future appointments |
24/7/365 availability |
Long queues to address errors |
Fast, accurate answers |
IT mastery for tool deployments |
Intuitive solutions that scale |
Unsatisfactory service |
Personalized citizen communication |
Are you in?
Learn more about the applications, configurable tools and benefits of enterprise content services for all levels of government.