After evaluating solutions, the customer selected Hyland's Alfresco platform. This platform was the most scalable and cost-effective solution and could be easily customized to meet the airline’s needs. From the beginning, the company was impressed with the user friendliness of Alfresco platform, which allowed employees to connect to the document repository from their existing Windows environment. With Alfresco platform, users did not need to learn new publication methods, making it an easy transition.
For the implementation, the customer turned to Alfresco’s Global Partner, Tech Mahindra, to set up the system and integrate it with Kofax for the capture and ingestion of content. The implementation, customization and integration was done is phases over 18 months. The system needed to be configured and customized to support single sign-on for its offices in multiple countries. A centralized repository was created for the multiple countries that ensure secure document access based on permission levels.
Once the new system was in place, Tech Mahindra mapped workflows for the creation, review and approval of documents. A customized user interface was created with the company’s logo allowing employees to see what documents needed their review or approval.
The reporting capabilities also allow management to see what documents are in the review process or where there may be inefficiencies.
The Alfresco platform integrates with numerous departmental legacy systems, such as the company’s financial management system to streamline business processes including invoice management. This integration provides a single user interface across multiple systems making it easy for department to search, retrieve and save results across all their systems. Additional custom workflows have been developed for each department based on their specific requirements and needs.