Today, Protective Insurance is migrating its claims library to Alfresco platform. The migration process has also begun for the company’s other primary lines of business with Alfresco platform as the single system of record.
“All other systems point to Alfresco, which enables people to work in their native environments while leveraging the backend technology and benefits of the platform,” Gray said. “The vision and key to our success is engaging our business users.”
New claims material is added using OPEX scanners right in the mailroom. This enables operational efficiency gains and directly connects the mailroom processes with the backend system of record, Alfresco platform.
From a technical perspective, the company wants to leverage open standards so that it's not boxed into a customized solution. They plan to implement a “front-end data capture” process to reduce the some 300,000 printed materials generated by the claims department each week.
Once content has been migrated from the company’s business departments, the next step is centralizing content in various SharePoint sites and shared folders into Alfresco platform and expanding internal workflows to include tracking and records management.