Bon Secours Mercy Health

With 48 hospitals and 3,000 providers, Bon Secours Mercy Health is one of the five largest Catholic health systems in the U.S.

Bon Secours, which also has seven locations in Ireland and 60,000 total employees, has felt “a lot of pressure to keep up with innovation,” IT Strategic Partner Julie Januski said.

The health system has a responsibility to its patients to continually innovate, and it needed a streamlined way for its nurses and clinicians to access all the information they need.

Bon Secours moved from an on-prem deployment to the Hyland Cloud™. The Hyland Cloud allows organizations to quickly scale to their needs while supporting security and compliance requirements.

The Hyland Cloud also provides an average uptime of 99.99%, making an organization’s data available whenever and wherever it’s needed.

That was extremely important to Bon Secours, which previously experienced system outages and welcomed the stability that Hyland provided, Januski said.

Immediate access: “Hyland has helped us resolve some of the challenges we’ve had by helping combine various systems into one so providers are more satisfied and clinicians are able to get to data right away,” Januski said.

Seamless integration: “It’s very important at our organization that Hyland can integrate with other systems so that our clinicians can log in, have access to all the data at one point and not have to log into a bunch of different other applications. Integration is key to the happiness of our clinicians and other providers,” Januski said.

Fewer issues: “The move to the cloud has positively impacted our organization by not only providing stability, but the constant monitoring has decreased the number of tickets we are getting from users,” Januski said.

Enhanced resources: All of the improvements have helped Bon Secours “provide better resources for caregivers,” Januski said.