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How to create win-win scenarios for government employees and constituents

This webinar explores key findings from GovTech’s survey of state and local government leaders.

Digital transformation is more than technology upgrades. Modern tools can help government agencies improve experiences for the employees and constituents they serve.

This webinar, hosted by Government Technology and Hyland, discusses GovTech’s survey of 125 state and local government leaders. Participants provided perspective on the priorities and challenges they’re facing, inefficiencies related to manual processes, aging technology systems, digital-first citizen and employee expectations, and much more.

  • One-third of the participants said most of their agency’s processes are done manually.
  • More than a third said manual processes hinder the recruitment and retention of workers.
  • Most participants said 50% or less of transactions are completed online, yet 80% expect digital demand to increase.

You’ll also learn about the benefits of modern digital tools, technology that’s needed for true transformation, changing workforce models and the disconnect between employees and management.

Explore the survey data and discover how your agency can create win-win situations for government employees and constituents.


  • Joe Morris, deputy chief innovation officer, e.Republic
  • Scott Anderson, government product manager, Hyland
  • William Rials, senior fellow, Center for Digital Government (moderator)

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