From paper to progress: Sedgwick County’s transformation with Hyland

As demand for transparency and accessibility grows, Sedgwick County needed a smarter way to manage information. Katie Moore, IT manager at Sedgwick County, shares how Hyland helps eliminate content silos, automate workflows and strengthen security, enabling teams to work more efficiently while supporting long‑term digital transformation. 

Interview transcript

Katie Moore, IT Manager, Sedgwick County:

There is a big push for data transformation among the public sector. People want the information; they want it now. People want accessibility, transparency. And so that was mostly our move toward OnBase because it provided all of that plus more.

We were dealing with a lot of content silos, a lot of paper that gave us not only like a receptacle for paper, also workflows and automation. And we also use it for the obvious like retrieval and storage for documents and papers. And then we also use the contract management system and the agenda system to automate those processes.

We were looking for a partner that had an understanding of how the public sector worked, its needs, its scalability, and also security was a major concern. We wanted a vendor that was very trustworthy and could meet all of our security expectations.

Hyland has some amazing security practices. Being government, that's very important. They use AWS, which is amazing and very secure.

Support-wise, everything's been really amazing. Hyland offers a lot of knowledge-base articles and there's a forum where people can ask questions and receive answers to, which I think is really helpful.

Overall, we've seen an increase in productivity, less room for error because of all these different workflow options we have in there.

I truly think the most important thing about starting a new project or process within an organization is to include the necessary stakeholders, have open communication, make sure everybody's on the same page. Change is good. It's going to better your future. It's gonna make things work better for your organization.