Reading time minutes

Big ideas, bold moves: the Hyland end-of-year innovation wrap-up

This year, Hyland’s commitment to customer-centric innovation delivered powerful advancements in AI, intelligent automation and cloud content services. This update showcases how organizations are turning ambitious ideas into measurable results by leveraging Enterprise Agents and modernizing with confidence. From the real-world breakthroughs celebrated at the CommunityLIVE event inclusive of Hyland’s Innovation Awards to the rapid-fire development seen at our Hackathons, the message is clear: the tools to transform your enterprise are here today.

Summary CommunityLIVE DevCon Hackathon Agentic AI Throwdown Beta program updates Looking ahead

Summary

  • Drive measurable outcomes with intelligent automation: Hyland’s latest innovations in AI, Enterprise Agents and modernization are empowering organizations to achieve tangible results. By transforming content into actionable insights, leaders are accelerating cycle times, reducing costs and strengthening compliance.
  • Accelerate practical innovation: From customer breakthroughs featured during the Hyland Innovation Awards at CommunityLIVE to the rapid development at our Hackathons and Agentic AI Throwdowns, we’re turning ambitious ideas into reality. These events highlight how practical tools can solve complex business challenges today.
  • Preview the future of ubiquitous enterprise intelligence at CommunityLIVE 2026: Our forward-looking roadmap is focused on delivering responsible AI, enhanced content intelligence and cloud-first performance. These advancements and more will be showcased at our annual conference — setting the stage for the next wave of enterprise transformation.

At Hyland, innovation fuels everything we do. It’s our DNA. It’s also a commitment to delivering tangible, measurable impacts for our customers.  

As we close out the year, it’s clear that the future of the industries we serve hinges on the ability to harness enterprise content with intelligence and speed. Our focus remains on pioneering advancements in AI, Enterprise Agents and intelligent automation that empower organizations to execute modernization strategies with confidence. By transforming unstructured data into actionable insights, we help leaders across industries unlock new levels of efficiency, strengthen compliance and create superior customer experiences. 

This year’s innovation milestones are a testament to that mission, showcasing how cloud content services and content intelligence are not distant concepts, but practical tools driving real-world results that Hyland customers are delivering today. From celebrating customer breakthroughs to empowering developers and business users alike, we’re turning ambitious ideas into operational advantages. 

Innovation in action: learn from the verified success of peers

The Hyland Innovation Awards — a cornerstone of our annual CommunityLIVE conference — celebrate the remarkable achievements of our customers. This program isn't about theoretical possibilities, it’s about recognizing organizations that are actively pushing the boundaries of what's possible with content intelligence and automation. The awards put a spotlight on the builders and problem-solvers who are delivering bold, future-forward results and setting new standards for their industries.

The purpose extends beyond mere recognition. By sharing these success stories, we ground the future in the practical now, providing a playbook for others to follow. 

It’s a platform for knowledge sharing, where industry leaders learn from the verified successes of their peers. Finalists and winners present their journeys — from initial challenge to implemented solution and measured outcomes. This provides attendees with an invaluable, behind-the-scenes look at how to build a business case, secure buy-in, manage implementation and drive user adoption for transformative technology projects.

The common thread?

When content, processes and AI converge, organizations move faster and with greater confidence. Innovation is everywhere — from IT to operations and shared services — wherever people solve real problems with the right tools. 

For example, we proudly celebrated five organizations with the 2025 Innovation Awards at CommunityLIVE for leveraging cutting-edge technology to transform industries and elevate customer experiences:

  • Amazon Web Services —Visionary
    AWS tackled the challenge of managing 85,000 sales assets for 68,000 global professionals by implementing Hyland Nuxeo with Amazon Bedrock AI services. The result? An 80% reduction in time spent, saving over 17,000 hours annually through automated metadata, intelligent content delivery and AI-driven compliance.
  • Benesys — Trailblazer
    Benesys revolutionized benefits administration by replacing manual indexing of 30,000 documents per month with Hyland’s content intelligence and natural language search. This move unlocked scalable insights, improved accuracy and accelerated customer service, setting a new standard for intelligent automation.
  • University of Rochester Medical Center — Impactful
    URMC leveraged Hyland’s enterprise imaging and content solutions to unify patient records and streamline workflows, enabling faster clinical decisions and improving care delivery across multiple specialties.
  • Manulife — Transformative
    Manulife adopted Hyland’s AI-powered content services to modernize global operations, automate compliance, and deliver personalized customer experiences at scale, driving efficiency and innovation in financial services.
  • MGM Resorts — Exceptional
    MGM Resorts integrated Hyland’s intelligent automation to enhance guest experiences and optimize back-office processes, creating a seamless digital ecosystem that supports hospitality excellence worldwide.

DevCon Hackathon: accelerating developer productivity

Innovation thrives when a community comes together to build. At our recent DevCon Hackathon, 30 participants collaborated on eight distinct projects, demonstrating the power of focused, hands-on development.

The event highlighted how quickly dedicated teams can turn ideas into practical tools and applications that solve real business challenges:

  • Developer Tutorial for Alfresco Repository: A refreshed and updated guide to help new developers get up to speed quickly.
  • Alfresco JS Root Objects Collection: A project designed to simplify and streamline JavaScript development.
  • AutoCAD Drawing Transformation & Evaluation: An innovative tool for processing and evaluating complex design files.
  • Node Replayer for Version Rearrangement: A solution to provide greater flexibility in managing content versions.
  • Web Application to Start APS Processes: A user-friendly interface to initiate Alfresco Process Services workflows.
  • OnlyOffice Support for ADF: An integration that enables collaborative editing and enhances the functionality of the Application Development Framework (ADF).

These deliverables are more than just code; they represent new capabilities. From bridging gaps in developer tooling to enabling new use cases like AutoCAD transformation, the Hackathon proved how a dedicated community can rapidly accelerate progress across the Hyland Alfresco ecosystem. 

At Hyland, we believe that unlocking the intelligence within your enterprise content and data is the key to driving innovation and achieving sustainable growth.
— Jitesh S. Ghai, president and chief executive officer of Hyland

The Agentic AI Throwdown: making AI accessible

One of the most exciting frontiers in technology is the rise of agentic AI.  

At CommunityLIVE 2025, Hyland customers participated in an Agentic AI Throwdown, where they used our low-code Agent Builder to create specialized Enterprise Agents. This initiative demonstrated how teams can rapidly design, build and deploy AI agents using intuitive, point-and-click interfaces — wherever teams tackle real problems with the right tools.

Agentic AI matters because it democratizes the power of artificial intelligence. Instead of relying on centralized IT teams to develop complex models, business users can now create agents tailored to their specific needs. This dramatically accelerates the pace of innovation and ensures that solutions are built by the people who best understand the problem.

The agents created at the event ranged from practical business solutions to fun, creative applications: 

  • Purchase Invoice Agent: This agent validates invoices for accuracy, checking details like seller information, dates and totals to prevent errors and ensure compliance.
  • Document Redactor Agent: A crucial tool for governance, this agent automatically redacts personally identifiable information (PII), financial data and other sensitive content.
  • Claim Review Agent: Designed for the insurance industry, this agent extracts structured vehicle and damage details from unstructured claim forms, accelerating processing times.

Participants also built lightweight agents like a Joke Agent and a Seasonal Flowers Agent showcasing the solution’s versatility. Whether automating tasks or exploring new possibilities, Enterprise Agents unlock real value: greater accuracy, stronger compliance, better service and significant time savings. 

Beta program updates: what’s new and next

Our commitment to innovation is a continuous journey.

Our upcoming beta programs will continue to push the boundaries of intelligent content management. Key themes will include advancements in responsible AI, further enhancements to our content intelligence capabilities and new benchmarks for cloud-first performance and scalability.

Pushing the limits, we delivered 13 user-facing beta programs in 2025, with a 67% acceptance rate of testers investing time and innovating with our product management team.

Looking ahead to CommunityLIVE 2026: springing forward with smarter tools, faster outcomes and real impact

This year’s progress establishes the foundation for what comes next.

Hyland's roadmap is focused on delivering even more powerful AI capabilities, deeper integrations and more intuitive user experiences. We’re committed to providing the tools you need for comprehensive modernization, enabling you to build a more agile, intelligent and resilient organization. 

In 2026, we’re heading to Kissimmee, Florida, from May 30 to June 2 for a defining moment in our shared journey. You’ll return to your organization with fresh ideas and actionable strategies you can implement to drive success throughout the rest of the year — and beyond.

The innovation on display here is just a preview. Where it goes next is up to you.

The full spectrum of these advancements and our vision for the future will be showcased at CommunityLIVE 2026. Join us there to experience firsthand how intelligence-powered content management can become your next great competitive advantage.

Ready to showcase your cutting-edge development with a Hyland solution?

Submit your Hyland solution to be considered as a speaker today!