Hyland customers’ top technology priorities for 2023
Whether prepping for an upgrade, stabilizing it or finishing it, upgrading has the attention of Hyland customers, and they’re ready to get it done in 2023. Staying current with your solutions — including your Hyland products — helps secure success by:
- Increasing security
- Enhancing performance
- Leveling up in new capabilities and user experience
- Keeping compatibilities with crucial third-party systems smooth and effective
Hyland customers: Be among the first 50 customers to book your upgrade by December 31, 2022, and you’ll get a free Strategic and Change Management workshop in 2023 (a $20,000 value!). Contact your Account Manager to start the process.
Migrate to the cloud
Hyland’s team of cloud experts has been growing — and it’s a good thing!
Cloud migrations tied with upgrades as the top priority for Hyland customers going into 2023. With new cloud solutions like our partnership with Amazon Web Services (AWS) and Hyland’s platform as a service (PaaS) content services offering, Alfresco, many customers are eager to advance their cloud strategy.
While most responders went broad with “migrate to the cloud,” many specified their intentions:
- Justify migrating to the cloud
- Migrate to PaaS (Hyland’s Alfresco platform is a platform as a service)
Hyland customers: Sign up quickly and easily for your cloud consult and launch your cloud migration efforts.
Unlock product-specific enhancements
A personal favorite of our Customer Success team, product-specific goals shed a lot of light on what’s been catching the eye of our customers. Here are some highlights:
- Workflow: AP Workflow expansion; refine Workflow; Workflow Unity Forms; Advanced Capture Workflows; merge existing Workflows; new Workflow apps
WorkView: databases and reporting Workflows; implement WorkView; contract management application building in WorkView
- OnBase: Implement OnBase; finish OnBase conversion
- Legacy migrations: Move to Brainware; migrate from IBM FileNet to Hyland’s Alfresco platform
- Digital asset management (DAM)
The accounts payable (AP) crowd came out strong for automation, with goals to automate AP and integrate robotic process automation (RPA). While AP departments were a significant portion of automation priorities, insurance claims automation and HR were also called out.
Hyland customers want to create the smoothest paths, with the most core technologies, that they can. In 2023, we have customers who will use our products to connect all of their data across platforms, so they can better deliver their services to their customers and users.
The most popular systems our customers noted they will finalize their Hyland integrations with were:
- Epic Hyperdrive
- SAP (great news for our customers: our new OnBase integration for SAP SuccessFactors connects HR content to corresponding employee data)
- Document integration
> Read more | Extend HR efficiencies with OnBase’s SAP SuccessFactors integration
Make a dent in to-do lists
Every IT team knows the feeling of a never-ending to-do list — or worse, large, hard-to-complete projects with moving finishing lines.
Many of our customers put those pain points to paper by noting housekeeping-like items to cross off their lists in 2023:
- Expand facilities
- Prepare for growth
- Come up with a plan (oof, can we help?!)
- Stabilize system
When there’s never enough time or people, and the punch list keeps growing, a managed services model can help accelerate your digital transformation.
> Read more | 3 ways Hyland consultants are like an F1 race team
Drive efficiencies and go paperless
Digital transformation is never fully complete, and most organizations find different areas of their enterprise are at various stages of the journey. Many of our customers will focus on going fully paperless in 2023 and optimizing processes by:
- Removing wasted time
- Creating more efficiency
- Improving business processes
- Decreasing customer processing time
- Using digital signatures
One customer goal in particular made our Customer Success team laugh: “Exile paper to the depths of hell.” We’re with you!
> Read more | How digital transformation made way for digital evolution
Cybersecurity and the tactics that make it successful were on the minds of many of our customers. Goals for the year included single sign-on (SSO), cloud data security and solidifying vendor partner security
Capture cost savings
Making sure your technology and partner investments pay off rounded out responses, with a few customers noting goals like gaining back revenue, reducing costs and taking projects live and under budget.
> Read more | 70% of IT project implementations are not successful; yours can be
Get the right people with the right skills
The tech job market has been wild these past few years, and most organizations — whether they’re rooted in the technology industry or not — have felt the pinch.
Organizations across the world have struggled to find, hire and retain the tech workers they need, and Hyland customers are no different.
Goals pertaining to the workforce included:
- Attend to staff needs
- Hire and onboard new support staff
- Retain employees
- Provide user knowledge and training
Cloud administrators got a special shout-out in our informal poll, and we’re not surprised. For organizations trying to deploy on the cloud on their own, misconfigurations due to lack of cloud-specific training can be costly and create inefficiencies, security concerns and poor ROI. Plus, these cloud experts are difficult to find.
> Read more | How organizations are addressing the growing IT talent gap