How FNOL impacts insurers and customer experience
A look at 10 market trends and crucial research findings
What happens after a customer experiences a loss can be the moment of truth for an insurer.
How an insurer treats a customer during that defining moment “can have a significant impact on their long-term relationship,” Aite-Novarica Group Senior Strategic Advisor Stuart Rose says.
In this webinar, Rose discusses the importance of first notice of loss (FNOL) from the standpoint of the customer and the insurer. The Aite-Novarica Group analyst also looks at 10 insurance market trends and provides four key takeaways from his research.
Can’t watch the whole webinar? Easily skip to the parts you want to view by using the in-video navigation menu.
Other topics include:
- Results from a survey of more than 100 insurance executives
- An example of how a digital FNOL infrastructure should work
- How digital FNOL benefits the customer and the insurer
Access the on-demand webinar