Provide a service-first approach to advising
Missing, inaccurate or stale information in outdated paper files prevent staff, counselors and faculty in Registrar’s, program and faculty offices from consistently providing superior advising. Beyond the negative impact this has on student satisfaction and success, with funding decisions increasingly tied to retention and on-time graduation rates, it jeopardizes an institution’s fiscal health.
Hyland arms those on the front lines of student service with the thorough, accurate and fully updated student information they need to provide effective student advising. And with business process management tools to sort, filter and analyze student and advisor information, Hyland solutions expedite the advisor-to-advisee matching process. They also automatically route student files (or notifications about the availability of the files) to the appropriate advisor in advance of an advisee’s initial advising session. And, as documents are no longer needed for downstream view (e.g., admissions application correspondence or review notes), they are automatically purged from the active file to create permanent student records.
And, with ShareBase, you can share your advisor notes and course recommendations with outsourced advising operations to speed processing even further. The natural interaction between ShareBase and Hyland solutions allows you to share those files automatically as part of the student advising process with those who do not have access to your solution.