Working with IMR Limited, an authorized Hyland solution
provider, the Treasury purchased OnBase and implemented
solutions to drive three of its most important processes.
Since installing OnBase, the Treasury has avoided hundreds
of millions of dollars in costs across multiple processes.
With the help of OnBase, the Treasury has sped up
processes across the organization and is responding to
constituents faster. One of its most notable successes is
the automation of the unemployment payment process.
Even before the deluge of requests started pouring in
during late 2008, the Treasury battled truckloads of paper
managing this process.
“The notion that we could manage
the recent demand for unemployment checks without
OnBase is inconceivable,” says Alpaugh.
In fact, despite the increase in demand, the Treasury needed little interaction with the process to ensure citizens receive their checks on time. Using OnBase Workflow, 99 percent of these transactions are completely electronic – beginning with the time a citizen files an application to the time they receive their check. Just as impressive, the Treasury enables citizens to have their payments issued via direct deposit or debit card. Less than one percent of citizens receive paper checks.
Even when Congress stopped and started the flow of unemployment benefits with its extensions, the Treasury was able to keep up.
“Because of OnBase, we were ready to flip the switch to turn the payments back on,” says Alpaugh.
OnBase also improves another critical process for the Treasury by replacing the State Supplementary Payment (SSP) process. In terms of return on investment (ROI), OnBase achieved the Treasury’s ROI in less than eight hours with this process. Prior to 2005, the Department of Public Welfare (DPW) contracted with the Social Security Administration to administer SSP payments. However, this would have cost the Treasury more than $10 to process each payment. With more than 300,000 payments to send each month, this costs the department more than $30 million each year.
Handling the process itself and completely automating it with OnBase, the Commonwealth significantly reduced the cost for each transaction.
“By automating the SSP process with OnBase, we realized a return on investment almost immediately,” says Alpaugh. “This means that DPW can use that money to fund other programs that serve our constituents.”