Challenge #1: Create an imaging strategy inclusive of external providers
KPCO is unique from its larger organization in that it doesn’t provide inpatient care. Rather, that clinical work is contracted out to partners, which creates multiple roadblocks in streamlined access to necessary medical images and other content.
Challenge #2: Enable interoperability, IHE protocols
“Our vision was to store, move and distribute all types of content in its native form,” said Sean Enners, director of clinical technology management for Kaiser Permanente. “We wanted to address hundreds of medical devices that produce clinical test results, and we wanted to make them readily available to the clinical teams to treat and diagnose. Standards — IHE (Integrating the Healthcare Enterprise) — were really important to us.”
Challenge #3: Demonstrate ROI
While improving the health of patients and the communities they live in is mission-critical, so was making sure technology advancements contribute to cost savings.
“It was really important for our finance teams, our VPs, to understand that there would be some type of return on investment,” Enners said.
In its legacy state, KPCO faced a high total cost of ownership for 20 individual PACs, as well as lost time among staff as they tried to navigate multiple image viewers with various integrations and levels of support.
When KPCO selected Hyland Healthcare as a partner, these challenges became major opportunities.