CommunityLIVE World Tour Melbourne
Melbourne Marriott Hotel Docklands | 25th August 2026
Connect. Learn. Innovate.
Join us in person to explore the latest Hyland product enhancements, discover powerful new capabilities and get a firsthand look at our innovative roadmap. Hear real-world success stories from customers who are transforming their organisations and gain actionable insights from industry experts.
Get ready to take your knowledge of AI, enterprise agents and intelligent automation to the next level. The agenda for 2026 will feature strategic and interactive sessions that will show you how to unlock powerful insights hidden in your content to empower more-informed decisions, fuel automation and drive innovation.
This free one-day event brings together Hyland customers, prospects and partners for real solutions, local success stories and hands-on learning.
Why attend?
Built for ANZ
CommunityLIVE World Tour brings the best of Hyland's global innovation directly to Australia and New Zealand, with content tailored to local industries, regulatory requirements and organisational priorities.
Whether you operate in healthcare, government, financial services, higher education, insurance, manufacturing or the broader commercial sector, you'll gain practical insights relevant to your organisation's transformation journey.
Practical outcomes for business, clinical and technology leaders
Whether you're responsible for operational performance, patient experience, digital transformation, enterprise architecture or information governance, you'll leave with actionable strategies to:
Modernise content-driven and document-intensive processes without replacing existing core systems
Improve customer, patient and employee experiences through better access to information
Reduce compliance, privacy and operational risk
Increase workforce productivity through automation and AI-powered solutions
Develop a practical roadmap for cloud migration, process modernisation and intelligent automation.
Unlock greater value from enterprise content, data and clinical information
Learn from organisations like yours
Hear how organisations across ANZ are solving real-world challenges using Hyland solutions.
Learn how organisations like yours are accelerating service delivery, automating finance and HR processes, strengthening governance and improving operational efficiency. Discover how healthcare providers are improving access to patient information, streamlining clinical workflows and supporting connected care.
Connect with Hyland experts, customers and partners who understand the unique challenges and opportunities facing organisations across the region.
Explore what's possible
Experience the latest Hyland innovations, including:
Cloud-native content services and flexible hybrid deployment models
AI-powered document processing, intelligent automation and workflow orchestration
Enterprise imaging and clinical content management solutions
Digital patient, customer and employee information management
Low-code tools for rapid application and process development
Legacy platform migration and modernisation strategies
Information governance, compliance and security best practices
Who should attend
Business Leaders
Operations and Shared Services Executives
Customer Experience and Service Delivery Leaders
Finance and Procurement Leaders
Human Resources and People Leaders
Risk, Governance and Compliance Professionals
Healthcare Leaders
CIOs, CMIOs, CNIOs and Digital Health Leaders
Health Information Managers and Clinical Informaticians
Clinical Operations and Patient Services Leaders
Enterprise Imaging and Diagnostic Services Leaders
Information Governance, Privacy and Compliance Professionals
Technology Leaders
CIOs and IT Directors
Enterprise and Solution Architects
Partners
Systems integrators
Resellers
Technology partners
Join your peers to discover how leading organisations are using content, data, automation and AI to transform operations, improve experiences and deliver better business and healthcare outcomes.
Agenda CommunityLIVE (25 August)
Start Time | End Time | Presentation Title | Short Description | Speaker Name/Title/Company | Speaker Images |
PLENARY SESSIONS | |||||
8:45 | 9:30 | Registration: coffee/tea | Guest arrival, coffee and tea | ||
9:30 | 9:45 | MC- opening | Kick off the conference with an energising welcome as our MC sets the stage for an unforgettable event. This opening session brings our community together, outlines what to expect for the day, and highlights the themes, speakers, and experiences that will shape our time together. | Stanley Chia | |
9:45 | 11:15 | Opening Keynote: Realising the Content-Powered Agentic Enterprise | AI is creating unprecedented opportunities, but also unprecedented complexity. As organisations race to adopt agents, automation and new AI models, the real differentiator is not the model itself. It is enterprise context. Join Hyland as we unveil our vision for the Content-Powered Agentic Enterprise, where governed enterprise content, data and AI work together to automate document-centric processes, accelerate decision-making and deliver measurable business outcomes. Learn why content is the foundation of enterprise AI, how organisations can unlock the value hidden in unstructured information, and what it takes to move from Human ETL to agentic automation. Through live demonstrations of agentic solutions and a practical technology blueprint, discover how to build an agentic enterprise without replacing your existing systems, processes or cloud strategy. Leave with a clear roadmap for turning enterprise content into a strategic advantage and accelerating business performance in the AI era. | Malte Diekelmann |
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11:15 | 11:30 | Break | Pause and join us for a short break — an opportunity to recharge, reconnect, and continue the conversation. Enjoy a selection of freshly brewed tea and coffee alongside light refreshments, while networking with fellow attendees and speakers in a relaxed, informal setting. Whether you’re reflecting on key insights from the morning sessions or making new connections, this break is designed to refresh your energy and enhance your overall conference experience. | ||
11:30 | 12:30 | A Fireside Chat with Ben Harris, Sims Limited and Special Guest Speaker: Dr Zivit Inbar, DiffernThinking | Join Ben Harris IT Business Applications Manager at Sims Limited, and Dr. Zivit Inbar, Founder of DiffernThinking, for an insightful fireside chat on successfully adopting and scaling AI across the enterprise. Drawing on Sims Group Australia’s AI journey, the discussion will explore strategic AI vision, practical use cases leveraging the Content Innovation Cloud (CIC) and Intelligent Document Processing (IDP), key business outcomes, and lessons learned. While Dr. Zivit Inbar will challenge conventional thinking and provide fresh perspectives on leadership, ethical governance, and creating cultures that thrive in complexity. Attendees will gain valuable insights into AI governance, organisational readiness, responsible AI practices, and actionable advice for organisations looking to accelerate their own AI transformation. | Dr. Zivit Inbar (GAICD, FCPHR) |
Ben Harris, |
12:30 | 13:30 | Break | Refuel and recharge with lunch, while networking with fellow attendees and speakers. | ||
BREAKOUT SESSIONS | |||||
13:30 | 14:30 | BREAKOUT SESSION GROUP 1 - COMMERCIAL Lessons from Leaders: Customer Insights Driving Transformation and Growth | In this engaging session, Hyland executives, Dr. Zivit Inbar from DifferenThinking and Ben Harris from Sims Limited share real-world lessons from customers who are successfully navigating digital transformation. Discover the strategies, cultural shifts, and governance practices that are enabling organisations to unlock value from their information and deliver better outcomes. Learn how to apply these insights to your own organisation—aligning people, processes, and technology to accelerate impact. | HOST: |
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14:30 | 15:00 | BREAKOUT SESSION GROUP 1 - COMMERCIAL Building a High-Performing Hyland Partnership: The Playbook for Sustaining Value | The gap between customers who deploy Hyland and those who extract real value rarely comes down to technology — it comes down to how the partnership is run. In this session we'll unpack what the highest-performing Hyland customers consistently do differently across governance, ownership, change management, and adoption, illustrated with real customer success stories. | Aron Lanclos Senior Vice President, Global Customer Success Hyland |
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13:30 | 14:15 | BREAKOUT SESSION GROUP 2 - HEALTHCARE Why Intelligent Automation Matters in Healthcare Informatics | "Healthcare doesn't have an information problem. It has a context problem." "Today, how much time do your clinicians spend looking for information rather than caring for patients? What if every referral arrived complete, every document was automatically understood, and every clinician started with the full patient story instead of an 80-page PDF?" | Vinitha Ramnathan SVP, Industry Solutions Product Management Hyland | |
14:15 | 15:00 | BREAKOUT SESSION GROUP 2 - HEALTHCARE Building a Connected Clinical Imaging Ecosystem | This session will showcase Metro North Health’s large-scale transformation of clinical image management, powered by Hyland’s Vendor Neutral Archive (VNA). Managing over 4 billion images across 13.5 million studies and 1.3 petabytes of data—growing by more than 193 terabytes annually—Metro North has established a highly scalable and integrated imaging ecosystem. By leveraging Hyland VNA and the NilRead universal viewer, the organisation delivers secure, rapid access to images for more than 18,000 users and supports critical statewide initiatives such as the Queensland Health Virtual Stroke Service and Statewide Cardiology Information System. A key enabler of this transformation is the integration of more than 150 Patient Administration Systems into a single Enterprise Master Patient Index, ensuring consistent and accurate patient identity across workflows. With browser-based and remote-access viewing capabilities, and seamless publishing to the State Clinical Data Repository, this session will demonstrate how Metro North has created a unified, multi-disciplinary imaging environment to support improved clinical access and decision-making across Queensland. | Dr. Jason Brown Chief Digital Health Officer Metro North Health Dr Jason Brown is a highly experienced burns and general surgeon and is currently the Director of Queensland’s Adult Burns Service at the Royal Brisbane and Women’s Hospital and Chief Digital Health Officer for Metro North Health. With over 28 years of experience in healthcare, Jason is a recognised leader in innovation, combining extensive clinical expertise with a strategic focus on digital health. |
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PLENARY SESSION | |||||
15:00 | 15:15 | Where to From Here? Key Takeaways and Next Steps | As the formal sessions for this year's conference draws to a close, join us for a final reflection on the key themes, insights, and discussions from the day. This session will bring together the most important takeaways and outline practical next steps to help you apply what you’ve learned in your organisation. Leave with clarity, inspiration, and a clear path forward to turn ideas into meaningful action. | Stanley Chia | |
OPEN SESSION | |||||
15:15 | 17:00 | Step into the Innovation Hub and experience innovation in action | Move through interactive demo stations, connect directly with our Solution experts and explore powerful capabilities like agentic document processing and knowledge-driven insights. It’s hands-on, it’s live, and it’s designed for you to question, test, and see what’s truly possible. | HYLAND SALES ENGINEER TEAM: |
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BREAKOUT SESSIONS | |||||
15:15 | 17:00 | Executive Connect: Personalised Sessions with Hyland Leaders | Engage in pre-scheduled, one-on-one conversations with Hyland executives to discuss your organisation’s priorities, challenges, and opportunities. These tailored sessions provide direct access to expert insights and strategic guidance aligned to your business goals. |
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Malte Diekelmann
Matisha Ladiwala
Arsalan Minhas
Brad Whatman
Danish Khan
Dr. Zivit Inbar (GAICD, FCPHR)
Aron Lanclos
Dr. Jason BrownAgenda TechCamp (26 August)
Time | Topic | Description |
08:30 am – 09:00 am | Registration & Welcome |
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9:00 am – 10:30 am | Agentic Document Processing | Learn how the capabilities of Agentic Document Processing can transform unstructured documents into intelligent, enriched business assets. Explore capabilities beyond classification and metadata extraction and see how we enable document understanding, enrichment, summaries, insights, and automation-ready outputs. |
10:30 am – 11:00 am | Morning Break |
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11:00 am – 12:30 pm | Agents Everywhere: Build an Agentic Workflow in 90 Minutes | Learn how to design and implement agents that can analyze, solve, escalate, or support decision-making and problem-solving with Hyland Agent Builder and Hyland Automate. |
12:30 pm – 1:30 pm | Lunch Break |
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1:30 pm – 3:00 pm | Beyond Search: Unlock Answers and Insights with Knowledge Agents | Build a document-grounded Q&A experience that uses semantic search and agents, with contextual filtering and access controls so answers are accurate, relevant, and permission-aware. |
3:00 pm – 3:30 pm | Afternoon Break |
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3:30 pm – 4:30 pm | The Path to the Agentic Enterprise: Bringing it all together |
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4:30 pm – 5:00 pm | Wrap-up |
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*Note: All technical sessions will be hands-on. Participants are required to bring their own laptops.