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Robotic process automation and content services: Operational efficiency in the digital-first business

This whitepaper from IDC and Hyland outlines the opportunities and benefits of robotic process automation (RPA) for content-centric businesses.

Content services platforms often include technologies to automate workflows and manage content-centric business processes. For example, workflow automation, case management, and intelligent document processing are common elements of many content services portfolios.

Robotic process automation has gained significant popularity for automating manual, repetitive tasks, offloading these tasks from human workers to a software robot or “bot.”

RPA is now an important part of the content services portfolio, especially in efforts to digitally transform content-centric business processes.