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P&C claims in the post-pandemic era

Learn how you can emerge stronger and accelerate transformation in this SMA research report.

Insurance claims patterns have been disrupted like never before due to the pandemic. One of the major gaps has been related to the front-end of the claims lifecycle. The future is uncertain for every facet of doing business – customers, products, risks, and operations. And every segment of P&C is undergoing a transformation, including personal, commercial, workers’ compensation, and specialty lines.

Technology will play a major role in this new era, especially artificial intelligence (AI) and machine learning, drones, wearables, and the IoT. At the same time, automating operations, deriving greater insights and digital self-service will impact the claims environment and enhance customer experience.

Read this whitepaper based on SMA’s ongoing research on claims, digital platforms and content services.