Break down content and information silos to accelerate the flow of work
Digital transformation must extend beyond direct customer experience to include employees and business processes. Only then can firms become true digital predators.
According to Forrester Research, every business will become either a digital predator or digital prey. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve and retain customers.