From video conferencing platforms to process automation tools to content management systems (CRMs), companies use a range of different technologies. We wanted to know which types of solutions are the most impactful. To figure it out, we asked executives and employees to rank 13 different types of technology solutions according to their impact on resilience and agility.
The respondents said these five solutions have the most impact on resilience and agility:
- Experience management systems
- Artificial intelligence
- Issue tracking systems
- Enterprise resource planning
- Learning management systems
Interestingly, 40% of companies reported using these types of technology solutions. This means that 60% aren’t yet taking advantage of some of the most impactful solutions on the market.
Now let’s zoom out. Overall, 32% to 49% of survey respondents didn’t believe that any of the 13 technology solutions enabled resilience and agility. The verdict? Employees and executives are generally pretty skeptical of the impact of all technology solutions, no matter their form.
This finding opens up a few questions:
Are the 32% to 49% of survey respondents correct in thinking that technology doesn't impact business resilience and agility? If so, this is an opportunity for tech providers to improve their products or more clearly communicate their products’ benefits.
On the other hand, could it be that survey respondents aren't able to see or understand their technology’s benefits and impact? If you feel this may be the case at your organization, it could be a sign to invest more time into training employees on how to use your platforms to their full potential.
Leaders should seek out easy-to-implement tech solutions that positively impact business resilience and agility. Gather data, measure success and don’t forget to share it with the rest of your colleagues. Executives and employees should be able to see the positive impact of technology on their business’s success. If they can’t, it may mean it's time to look into a new product or invest in more training.