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Uncertainty is one of the few certainties in the insurance industry. Increases in operational costs, regulatory pressures and competition, coupled with greater expectations from customers, are leading to a challenging future for some insurers.

Stuart Rose, a strategic advisor at Aite-Novarica Group, uncovers the critical areas that carriers must focus on to be ready for the road ahead. Among the top priorities for the most innovative insurance companies are:

  • Solving the customer experience conundrum
  • Adjusting to an ever-connected world
  • Making first impressions last

Organizations are leveraging data and new technology to automate claims, combat fraud and improve the ease of doing business for agents.