Your members trust you. Protecting their personal information is crucial to maintaining that trust. So is acting quickly and efficiently in potential fraudulent situations.
Relying on inefficient spreadsheets leads to time-consuming and disorganized investigations that are frustrating for members. Investigators need a better alternative to basic Excel spreadsheets. They need a simple way to organize, access and connect each piece of critical information, including information across business applications.
That’s where case management comes into play.
Hyland helps streamline fraud investigation for credit unionsCase management solutions allow investigators to easily log, access and interact with the critical data involved in a fraud investigation. Leveraging a robust content services software solution for fraud investigations gives employees a 360-degree view of all case-related information – including data records, documents, forms and history.
The right solution allows financial institutions and investigators to:
- Simplify the entry, organization and reporting of information surrounding a fraudulent case file
- Provide instant and simultaneous access to case files for multiple users
- Streamline investigations with easy access to information from disparate systems with advanced search capabilities
We'll help you provide your members with peace of mind – and quick resolution should theft occur.