UMMS streamlines enterprise document intake with Hyland IDP™ and OnBase™

Industry: Healthcare
Location: Baltimore, Maryland
Organization size: 10,000+ employees
Hyland solutions: Hyland Content Innovation Cloud™, Hyland IDP™, Hyland OnBase™

The University of Maryland Medical System (UMMS) implemented Content Innovation Cloud with intelligent document processing (IDP) integrated with OnBase to modernize and standardize nonclinical document capture, classification and indexing across the enterprise. The initiative reduces reliance on manual intake practices, improves data quality and turnaround times, and strengthens governance while creating a foundation for downstream reporting and analytics.

While UMMS had automated select clinical workflows, many administrative areas still relied on manual document intake and department-specific processes. Indexing practices were inconsistent across facilities, making it difficult to standardize document management and retrieval. High volumes of legacy documentation led to a lack of specificity in indexing. Turnaround times were longer than desired, impacting downstream processes. In addition, the existing OCR capability did not support nonclinical scanning needs, limiting automation and scalability outside of clinical use cases.

UMMS implemented Hyland IDP — built on the Content Innovation Cloud — and integrated it with OnBase to provide a scalable foundation for document capture, classification and indexing. By automating capture and applying consistent indexing standards, UMMS reduced manual effort and improved document retrieval across the enterprise. The solution was delivered using native Hyland capabilities through the Content Innovation Cloud, IDP and OnBase integration — with no third-party technologies or external AI solutions implemented on top of the platform — while maintaining governance, security and auditability across nonclinical workflows.

The implementation delivered operational and business value through streamlined workflows that reduced manual effort and rework. Indexing was standardized, improving consistency and data quality across the enterprise. Automation enabled faster access to information, improved service delivery and shifted team member effort toward work with greater organizational impact. The UMMS solution also allows for the capture and storage of discrete data to facilitate detailed reporting and analytics. These consistent and auditable processes support stronger regulatory adherence, and the organization anticipates measurable cost savings through increased efficiency.

UMMS intends to expand Hyland IDP across additional non-clinical business areas, to implement Hyland Intelligent MedRecords to support clinical documentation, and to continue the development and refinement of the human resources IDP solution. As adoption grows, UMMS plans to support both centralized and decentralized intake models while maintaining consistent governance, indexing standards and data quality.

Planned expansion includes leveraging Hyland IDP to modernize paper-based workflows by converting digital content into structured, actionable data, as well as integrating more broadly with platforms such as OnBase to improve interoperability and streamline handoffs between departments. Over time, this foundation is expected to help UMMS scale automation, strengthen auditability and continue driving measurable efficiency and cost savings.