Suzano S.A. scales land governance with greater traceability and compliance

Industry: Commercial (manufacturing) 
Location: Brazil
Hyland solutions: Hyland OnBase

Suzano faced the challenge of managing a large volume of documents and information related to its land assets, which were distributed across different systems, departments and teams. With thousands of property records, documents and recurring updates, the organization needed to centralize information, improve traceability and ensure that critical data was easily accessible across the entire operation.  

In addition to the fragmented nature of its documentation, many processes relied heavily on the knowledge and experience of specific employees. Information regarding procedures, validations and decision histories was often tied to individual expertise, creating risks related to knowledge loss, rework and operational inconsistencies.  

The company — which is the largest pulp manufacturer in the world and one of the largest paper producers in Latin America — sought a way to centralize documentation, standardize processes and convert operational know-how into structured, governed workflows. The goal was to reduce dependency on individuals while creating a more scalable foundation to support growth, audits and regulatory requirements. 

To address these challenges, Suzano implemented a unified platform that connects geospatial information, document management, corporate governance and intelligent automation. The solution created a single source of truth for land management by centralizing documents, standardizing processes and providing greater control over territorial assets.  

The technology enabled intelligent reading and processing of property records and other critical documents, transforming unstructured information into organized, easily accessible data. This automated process reduced reliance on manual activities, accelerated access to information and increased confidence in the data used throughout the organization.  

The solution also helped convert operational knowledge that had previously been dispersed among individuals into structured, traceable processes. With standardized workflows and centralized information, the organization reduced its dependence on tacit knowledge, strengthened information governance and established a more consistent foundation for audits, regulatory compliance and decision-making.

Through the digitalization and standardization of its land management processes, Suzano achieved a more efficient, scalable operation built on reliable information. The centralization of information and the integration of systems, geospatial data and business processes increased visibility into organizational assets while strengthening information governance.

The initiative reduced dependence on tacit knowledge, minimized the manual effort associated with document management and established a solid foundation for audits, regulatory compliance and decision-making. As a result, Suzano was able to combine the scale of its forestry operations with the precision of digital data.

Suzano’s transformation of land management demonstrates how information centralization and process standardization can deliver significant gains in governance, efficiency and operational control. By reducing dependence on tacit knowledge and connecting critical documents, processes and information within a single environment, the organization established a digital foundation capable of supporting large-scale operations while responding quickly to regulatory and business demands.