SAIF chose the Hyland content services platform, OnBase, for critical electronic document and data workflows — in large part because of its low-code and extensible integration capabilities — and has transformed business processes across the organization.
Scott Clark, technology architecture supervisor at SAIF, shared “We knew from the very beginning that OnBase and Guidewire had a strong integration that was going to save us effort and time in implementing both systems.
Learn more | Complete Guide to Digital Transformation
Overcoming early challenges together yielded a partnership built on shared goals and outcomes
The path forward was not always a straight line, but what illuminated the way was SAIF’s strong partnership with Hyland Global Services. The first project was a document conversion effort for claims, SAIF’s biggest division by far, and the teams encountered some challenges including:
- Converting 42 million documents to OnBase from a 15-year-old system
- Large-scale optimization of complex taxonomy
- Remote team collaboration
- Successful change management for a highly-tenured, 500 person workforce.
“But both teams just came together.” said Brigitte Hamilton, director of portfolio and project management. And after a successful go-live for the claims project, the teams conducted a deep retrospective review of the project.
“One of the fundamental things that I believe we did in that retrospective was to reset our client vendor relationship to truly be a partnership. It’s crucial to be able to have frank conversations with our partners...to communicate effectively and honestly,” Collins said.
And the subsequent conversion projects for other areas of the business?
Clark shared, “It was just an amazing turnaround from the first project to the second project. Such a good shift. And these things are really difficult, really complex, but in the second one it didn’t feel that way. We really had it nailed.”