NYPIUA, with the help of Technology Services Group (TSG), chose Hyland's Alfresco platform over other competitors for it’s modern content repository and TSG’s High Performance Interface (HPI) as its new policy and claim management solution because of its robust case file management capabilities, open architecture, and impressive streamlined web-based user interface.
“Alfresco was so easy to implement and use that employees were proficiently using the system in less than two weeks,” says Dane Austin, president of NYPIUA.
Third parties can now submit claims and other requests through the NYPIUA website. Using TSG’s OpenContent as a connector, content is uploaded into Alfresco platform and claim folders are automatically generated. Through integration with TSG’s OpenMigrate solution, all e-mail sent to a specific e-mail address is also uploaded automatically.
“Alfresco has been a great partner here in being able to provide a robust, enterprise capable system with fault tolerance along with the modern technologies we look for in an enterprise content management tool for our customers,” said Dave Giordano, president of TSG.
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