By transitioning to the Hyland Cloud from the on-premises solution, the insurer did not lose any of its existing functionality. Because of this, the health insurer is free to add further functionality without added stress on its IT departments. It also does not have to worry about having shut the door on its old deployment option, as the company has the option to return to an on-premises solution should its needs change in the future.
The insurer still owns its data and documents — such as explanations of benefits (EOBs) and claims forms — which the Hyland Cloud securely hosts in one of its data centers, each of which are TIA Tier 3 or 4; ISO 27001 certified (or the local equivalent); and SOC 1 and 3 or 2 audited. Strategically located around the globe, the data centers provide the health insurer with the ability to work with a global vendor, yet ensure their content and systems operate locally.
The insurer can also feel secure that it, and only it, has access to the information it needs no matter what the circumstance. The Hyland Cloud team provides quarterly internal audits to ensure the continued security and availability of the insurer’s data so that no matter what happens, users always have access to data — even during emergencies. This helps the health insurer meet their HIPPA, PPACA and Dodd-Frank compliance goals.
By changing from an on-premises solution to a completely hosted, content-services-in-the-cloud solution, the leading insurer now focuses solely on growing its use of OnBase — not on infrastructure, disaster recovery or security requirements.
With this approach, the Hyland Cloud supports more than $3 million in claims recoveries every year and manages more than 6 million documents — speeding processes and increasing accuracy.
With a flexible deployment model and monthly fees instead of a big upfront expense, the Hyland Cloud also allows the insurance organization to forecast IT costs more easily and reduces the insurer’s reliance on the IT department.
The Hyland Cloud adapts as the insurer’s requirements change, removing limitations, complexity or resource issues around the infrastructure. This provides a perfect platform for the health insurer to achieve long-term, sustainable and scalable growth.