Visits to bottler sites uncover optimization quick wins
The bottlers are their own legal entities — not part of the CONA organization — and do not share data, so integral to solution success was the capability for the independent bottlers to easily adopt the solutions despite varying standards for IT infrastructure.
As solutions rolled out across the 12 bottlers, unique challenges unfolded. For example, because the bottlers were independent entities, there were wide variations in their processes, as expected. The project team recognized that significant variations in productivity and performance results were directly related to these variances, so they went on a series of site visits to operations and production sites.
This visibility into processes identified gaps and uncovered opportunities to streamline processes and solutions. With the resulting optimized solutions, improved outcomes include a marked increase in invoice throughout.
Low-code solutions for SAP integration
The Global Services experts provided guidance in content services delivery from the onset, educating the team on the low-code capabilities of the Hyland platform in place for the CONA solutions. Together, the project team uncovered solutions that would best meet CONA’s needs with minimal SAP development.
“The services team has been great in terms of coming up with quick solutions to meet our needs and being able to deliver them on time," said Hemant Kochhar, CONA's director of application development, BI and mobility.
Automated workflows integrated with SAP, automated indexing and data set lookup, single sign-on (SSO) integration and mobile solutions ensure user access to the documents and data they need. After a four-year implementation, the Hyland solutions store more than 2 terabytes of information, processing 5 million documents per month.
Managed services framework service delivery
The CONA solutions’ managed services framework is designed to optimize business processes across bottler enterprises with solutions delivered in a multi-tenant environment. This ensures accessibility and security for the independent bottlers who do not share data.
CONA’s business model includes the hosting of its own IT infrastructure through managed services providers. This requires close collaboration between CONA, Hyland and third-party entities maintaining and continually optimizing the infrastructure environment.
Additionally, CONA outsources to Hyland resources areas including the administration of its Hyland solutions and the management of data capture processes. Hyland’s Staff Augmentation and Outsourced System Administration services ensure that daily operations in those key areas are well-managed, while the project team focuses on other strategic areas of opportunity and growth.
Capture solutions for the independent bottlers
Today, CONA captures and stores 1.4 million documents per week as part of their AP and Direct Store Delivery (DSD) solutions, which are tightly integrated with SAP.
- The Hyland team designed solutions that bottlers
can adopt with a Citrix account and a password.
- The CONA solutions use standardized data sets,
security keywords, security groups and roles.
- Bottlers can scan using their preferred method for
scanning following the defined CONA
- The low-code environment enables rapid rollout
of solutions that capitalize on the documents and
data stored in SAP and are available from a variety
of solutions, including mobile solutions for the
Aside from the 30,000 users accessing documents real-time in SAP ECC, there are 5,000+ users accessing SAP transactions and documents from Hyland solutions on a daily basis for AP, AR, exception handling and customer support.