Bupa Arabia saw the opportunity to modernise and replace its outdated paper-based systems with a single enterprise content services platform.
Following an extensive evaluation of potential solutions, Bupa Arabia chose Hyland’s OnBase platform along with three main modules — Content Management System, Workflow and Case Management — to meet its needs.
For the deployment of OnBase, Bupa Arabia worked with Accely, a leader in global technology and innovation and a key Hyland partner in the region. Accely completed the implementation in a matter of weeks and trained Bupa Arabia staff in parallel. As a result, OnBase has quickly become an integral part of daily work for the HR team.
With OnBase, HR and managers can access information about employees faster and more effectively because all documents and records are available from a single secure location, eliminating the challenges and risks of a paperbased system while enhancing productivity.
Automation of manual processes
Having a powerful content and information management system helps eliminate bottlenecks and inefficiencies. HR can electronically capture and store all documents in one place, whether they arrive via
scan, fax, or email. Not only does this remove the need to manage multiple paper copies, but it also helps to quickly identify any missing information in employee records. Additionally, OnBase enables repetitive tasks to be automated, freeing up staff to perform higher-value activities and respond to requests and queries faster and more effectively.
Reporting and analytics
Bupa Arabia is also taking advantage of Reporting Dashboards, a business analytics tool that displays information in OnBase in a visual, interactive way. This tool enables Bupa to create dashboards to manage key
performance indicators across the department, instantly view and interpret data, and make initiative-taking business decisions.
Configurable, flexible and scalable
The modular design, flexibility and scalability of OnBase are also important to Bupa because they provide the option to roll the platform out to other areas of the
organisation in the future. Bupa also found OnBase’s ability to protect sensitive personal information important given that it must comply with the Kingdom’s information security regulations as well as the U.S. Health Insurance Portability and Accountability Act.