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Hyland Technical Support Update: Perceptive business unit

August 29, 2017

To our customers,

Thank you for your patience and cooperation as we work to integrate customers of the former Perceptive business unit into the Hyland Technical Support network. We understand the transition has been difficult for some.

We’d like to update you on the issues some customers are experiencing related to the Kofax Customer Portal. We are aware and understand that the Lexmark support portal you had been using prior to the transition to the Kofax Customer Portal was in many ways a superior solution to what you’re currently using. Unfortunately, the possibility of reverting to the Lexmark portal was never an option for us as part of the acquisition. However, we’re absolutely committed to providing you with a long-term solution that meets your needs, and we’re working daily to that end.

Hyland and Kofax continue to work closely to de-merge you from the Kofax Customer Portal and complete the transition to Hyland’s technical support portal, which will be your long-term resource for support requests, technical documentation, software downloads and product licenses. In the meantime, we sincerely apologize for any inconvenience you may be experiencing accessing the Kofax Customer Portal.

On behalf of the Hyland Technical Support team, thank you for your business. We’re committed to your organization’s success, and we won’t rest until we deliver the support experience you deserve. We’ll continue to provide monthly updates as we work to address the situation.

If you have any questions or concerns, please reach out to us directly at SupportFeedback@Hyland.com.

Sincerely,

 

Ken Malone
Vice President, Hyland Global Technical Support
Ken.Malone@Hyland.com 

Tyler Shryer
Associate Vice President, Hyland Perceptive Technical Support
Tyler.Shryer@Hyland.com 

 

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