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How to optimize claims processing with automation and AI

This ReSource Pro Consulting report explores top challenges firms must address as they rethink claims strategies.

Over the past decade, carriers have been responding to growing P&C claim demands with the help of technology.

While automation and artificial intelligence (AI) have enhanced workflows, the expertise and empathy of claims professionals remain equally vital in driving success within claims management processes. In this era of digital expansion, carriers should utilize human and digital resources to offer best-in-class customer solutions.

This report from ReSource Pro Consulting navigates the five major hurdles the P&C claims industry faces and explores how a symbiotic relationship between automation, AI and employees can help overcome obstacles. It also uncovers the main themes associated with P&C claims today and looks at four ways to approach the future.

The key to keeping up with modern challenges lies in balancing the value of your digital and human resources.