Like most insurers, you may only see a fraction of the customer information you need to open a new policy or process a claim. By aligning your Guidewire strategy with Hyland's OnBase content services platform, you can get a complete view of your customer – and reduce implementation times by almost 50 percent.
By integrating OnBase with Guidewire, whether that’s Guidewire ClaimCenter™, Guidewire PolicyCenter™, Guidewire BillingCenter™ or the full Guidewire InsuranceSuite™, you’ll make life easier for your employees and help them provide better service to your customers.
How does it work?
It starts when OnBase captures and stores policy-related documents electronically, linking them to the associated claims data and policy information in Guidewire. Now employees can instantly access those documents in Guidewire, improving decision-making and eliminating the need to search through multiple applications, file shares or paper records.
When working together, OnBase and Guidewire:
- Decreases an insurer’s dependency on paper
- Reduces manual errors by employees
- Promotes secure file sharing and
- Delivers content in context to create exceptional customer service
Expedited integration and implementation
With OnBase, insurers get a content services and enterprise content management solution that’s Guidewire validated. Purpose-built accelerators for the full Guidewire InsuranceSuite help expedite integration and implementation, often by up to six months.
Offering deep Guidewire-specific knowledge and experience, Hyland’s dedicated technical support team for Guidewire customers ensures a smooth transition from testing user acceptance to taking the solution live and into day-to-day operation.
One team effort
Hyland supports a Guidewire-focused development team that works shoulder-to-shoulder with Guidewire’s development department; the results are stronger integrations and product enhancements. The company also maintains a Guidewire-focused implementation and technical services team with a single mission of delivering consistent results during deployments and upgrades.
The result? Best practices and exemplary service standards.